Intelliswift - An LTTS Company ยท 3 days ago
Problem Manager
United States
Contract
Remote
Mid Level
$55/hr - $58/hrIntelliswift, an LTTS Company, is seeking a Problem Manager responsible for managing the lifecycle of all problems within IT services. This role focuses on preventing incidents from recurring and minimizing the impact of unavoidable issues through root cause analysis and continuous improvement of IT processes.
Big DataBusiness IntelligenceCloud ManagementEnterprise SoftwareInformation Technology
Responsibilities
Own and coordinate detection, logging, classification, investigation, and resolution of problems
Conduct structured investigations (e.g., 5-Whys, Fishbone diagrams) for major incidents and recurring issues
Work closely with Incident, Change, and Service Management teams to implement permanent solutions
Maintain Known Error Database (KEDB) and create Knowledge Base articles for new processes
Track overdue problems, monitor SLA compliance, and provide regular reports to leadership
Initiate and manage changes required for permanent fixes in collaboration with Change Management
Review and refine problem management processes and tools to enhance efficiency
Qualification
Required
Strong understanding of ITIL Problem Management processes
Proven experience in Root Cause Analysis and problem-solving methodologies
Familiarity with tools like ServiceNow, Jira, and reporting dashboards
Excellent communication and stakeholder management skills
Ability to analyze trends and proactively identify potential risks
Preferred
ITIL Foundation or higher certification
Experience in large-scale enterprise environments
Knowledge of automation and proactive problem management techniques
Company
Intelliswift - An LTTS Company
''Intelliswift, an LTTS Company, delivers world-class Digital Product Engineering, Data Management, Analytics & AI, and Digital Ent Solutions
Founded in 2001
1001-5000 employees
H1B Sponsorship
Intelliswift - An LTTS Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (35)
2023 (44)
2022 (27)
2021 (38)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknown2024-11-11Acquired
Leadership Team
Pat Patel
Founder & Executive Chairman
Recent News
Business Standard India
2024-11-12
2024-04-08
Company data provided by crunchbase