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Victaulic · 2 days ago

Customer Care International Account Coordinator

Northampton County, PA

Full-time

Onsite

Mid Level

3+ years exp

Victaulic is a company that specializes in innovative piping solutions, and they are seeking a Customer Care International Account Coordinator. The role involves providing excellent customer service, processing orders, and maintaining customer documentation while ensuring customer satisfaction and company profitability.

IndustrialManufacturing

Responsibilities

Provide professional and proper response to all inquiries received from internal and external customers

Perform quote and order processing, handle all telephone, email, and/or chat inquiries ensuring the accurate, timely and effective handling of the customer requirement

Maintain and distribute customs documentation such as NAFTA certificate, commercial invoices, certificates of origin, shippers letter of instruction and shippers export declaration, etc

Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner

Builds relationships with customers; understand their product lines and markets to promote the value added products that Victaulic offers

Assist customers in selecting product and identifying potential sales leads

Identify and report all instances of customer problems or system deficiencies that are not immediately resolved to Supervisor, Sales Representative and/or Management

Provide feedback on CC procedures and identify process improvement opportunities

Maintain current documentation and files as per established procedures

Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service

Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization

Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission

Work closely with all facets of the organization to provide superior customer service

Assist in various tasks, projects and responsibilities as assigned by CC Management team

Qualification

Customer service experienceQlik View/Sense proficiencyBilingual EnglishBilingual SpanishMS Office proficiencyAnalytical skillsMulti-tasking abilityProject management skillsAttention to detailOrganizational skillsCommunication skillsProblem-solving skills