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AMETEK · 2 hours ago

Field Service Engineer

United States

Full-time

Remote

Mid Level

$75K/yr - $110K/yr

AMETEK is a global leader in industrial technology solutions, and they are seeking a Field Service Engineer to deliver top-tier service for ZYGO metrology instrumentation systems. The role involves technical troubleshooting, preventive maintenance, customer training, and installation management to enhance service strategies and foster strong customer relationships.

ElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution

Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers

Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments

Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation

Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction

Develop application solutions, help draft and translate technical and training documents, on-site assistance and contribute to new technologies development

Qualification

Mechanical EngineeringElectrical EngineeringMetrologyOpticsCustomer ServiceSales AptitudeTechnical TroubleshootingPreventive MaintenanceCustomer TrainingInstallation & SetupQuality ReportingTechnical ExpertiseProblem Solving

Required

Associates degree in mechanical or electrical engineering, or equivalent education and experience

Relevant professional experience, ideally within metrology or optics

Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles

Willingness to travel internationally, with travel requirements exceeding 50% of the role

Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations

Applicants must have the legal right to work in the US and additionally must be legally authorized to access export-controlled information and source code