Agiloft · 3 days ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expAgiloft is a global leader in data-first contract lifecycle management (CLM) software, helping organizations manage their contract processes. The Customer Success Manager will be responsible for building customer relationships, driving product engagement, and advocating for customer success while collaborating with various internal teams.
Business Process Automation (BPA)CRMEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Customer Liaison: Build and maintain strong relationships with customer contacts and internal stakeholders to ensure continuity and progress on customer matters
Proactive Customer Engagement & Growth: Partner with customers to drive engagement, retention, and expansion. Conduct Business Reviews with customers to assess progress, understand evolving needs, and align on growth strategies
Usage Monitoring & Opportunity Identification: Identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption
Strategic Advising : Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success
Value Identification: Be able to assess customer needs and how we can help them be successful
Goal Setting & Cross-Functional Collaboration : Set clear, transparent goals to meet customer requirements, working closely with internal teams to ensure goal alignment and successful delivery
Effective Communication : Maintain consistent and transparent communication with customers and internal stakeholders, representing the customer’s voice across teams
Data-Driven Approach : Be passionate about data and insights, using data to drive meaningful change and demonstrate measurable impact
Product Expertise & Feature Adoption: Guide feature adoption and review new features and functionalities of Agiloft to help customers achieve success
Collaborate with Account Managers: Partner with AMs on renewals and identify and qualify upsell opportunities, contributing to pipeline growth
Other duties as assigned
Qualification
Required
2-4+ years in Customer Success, Relationship Management, or Account Management in SaaS companies with Mid-Market customers
Exceptional communication skills, highly organized, collaborative, and detail oriented
Proven experience building, maintaining and growing relationships, while working to mitigate churn and drive engagement and renewals
Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration
Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment
Bachelor's degree or equivalent in any subject
Benefits
Floating holidays
Quarterly, no-questions-asked wellness day
Company
Agiloft
The most trusted global leader in data-first contract lifecycle management (CLM) software
201-500 employees
H1B Sponsorship
Agiloft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$45MKey Investors
FTV Capital
2024-05-30Acquired
2020-08-17Private Equity· $45M
Leadership Team
Eric Laughlin
CEO
B
Brandon Wright
Director of Partner Relations
Recent News
bloomberglaw.com
2025-12-03
2025-12-02
Company data provided by crunchbase