Assured · 6 hours ago
Senior IT Support Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$140K/yr - $165K/yr
10+ years expAssured is on a mission to modernize insurance by providing large insurers with software solutions for efficient claims processing. The Senior IT Support Engineer will serve as the first point of contact for employee support, ensuring smooth IT operations and enhancing technology experiences for a remote workforce.
Financial ServicesInsuranceInsurTech
Responsibilities
Serve as the first level technical resource for day-to-day user requests, providing exceptional and empathetic technical support for a fully remote workforce, troubleshooting issues across macOS, Windows, Linux, and mobile devices ensuring seamless technology experiences
Help to manage the employee onboarding and offboarding experience, coordinating and collaborating across multiple teams via Slack, email, and various IT systems
Maintain IT infrastructure, access management, and managing company hardware and software across MacBooks, Windows desktops, and mobile devices
Develop and oversee IT systems, optimizing configurations, automating workflows, and integrating tools to improve efficiency
Help to enforce security policies, user access controls, and protect company data against cyber threats and compliance risks
Contribute to the IT roadmap planning and new technology evaluations to help scale infrastructure to support company growth and enhance operations
Select, negotiate, and manage IT vendors, ensuring cost-effective solutions and strategic partnerships
Create and maintain runbooks, SOPs, and architecture/asset documentation to streamline operations and support future scaling
Qualification
Required
10+ years of User Support experience and IT administration
Proven experience in supporting remote first users, advanced IT administration experience, preferably in a startup environment
Proven expertise in end user support, system administration, and device management using tools like Jamf, Kandji, JumpCloud, and Microsoft Intune
Strong technical expertise in macOS, with working knowledge of Windows and Linux operating systems
Proficiency in device management, software access management, and Google Workspace administration and tools
Excellent problem-solving and communication skills
Ability to work independently, set priorities, and drive IT initiatives forward
Benefits
Competitive Compensation: Enjoy a competitive salary and equity package!
Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.
Dental Insurance: We protect those pearly whites
Vision Insurance: Everyone can see clearly now at Assured
Life Insurance: It's on the house! Provided at no cost to you
Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!
Family Leave: Maternity and paternity leave options
Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending
Company
Assured
Assured is the the AI engine powering the next era of claims, transforming how carriers ingest, service, and process claims.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-03-04Series Unknown
2021-01-01Seed
Leadership Team
Justin Lewis-Weber
Founder/CEO
Recent News
Google Patent
2025-05-04
Crunchbase News
2025-04-17
Google Patent
2025-02-16
Company data provided by crunchbase