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Synthesia · 7 hours ago

Revenue Enablement Manager - Customer Success

New London, NY

Full-time

Hybrid

Senior Level

$160K/yr - $200K/yr

7+ years exp

Synthesia is on a mission to simplify video production for everyone through their AI video communications platform. The Revenue Enablement Manager - Customer Success will own the strategy and execution of enablement programs for customer-facing teams to ensure they have the necessary skills and tools to enhance customer experiences and drive retention.

Artificial Intelligence (AI)Content CreatorsGenerative AISoftwareVideoVideo Editing

Responsibilities

Partner with CRO, CS/Support leadership, RevOps, Product, and PMM to ensure alignment with GTM and customer experience priorities

Act as a strategic advisor on post-sales performance and field readiness

Proactively partner directly with senior leaders within the post-sales org to create programs and materials that improve the post-sales workflow

Build and execute a global post-sales enablement strategy aligned to customer outcomes and retention goals

Implement and drive adoption of our customer engagement process, activity frameworks, and value realization practices

Develop training, onboarding, and ongoing skill development programs for the post-sales roles

Shadow customer calls, onboarding sessions, and support interactions to identify gaps and opportunities

Develop playbooks for onboarding, adoption, renewal readiness, escalation management, and customer health

Standardize best practices for QBRs, success planning, and issue resolution

Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows

Drive adoption of post-sales systems (e.g., Planhat, Salesforce, Omni)

Identify opportunities to use AI and automation to reduce friction and improve efficiency

Analyze performance data and adjust enablement programs based on insights

Review data to understand behavior change and recommend reinforcement or training programs to increase performance

Qualification

Post-sales enablementCustomer Success methodologiesTrainingOnboardingCS/Support tech stacksProcess optimizationCross-functional alignmentData analysisAIAutomationLeadership influenceFast-paced environments