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ECS · 3 hours ago

Field Service Technician/Documentation Specialist

Norman, OK

Full-time

Onsite

Entry, Mid Level

2+ years exp

ECS is a leading mid-sized provider of technology services to the United States Federal Government. The Field Service Technician/Documentation Specialist will install, troubleshoot, and maintain equipment while developing documentation and procedures to support customers' needs.

Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Installs, troubleshoots, and maintains products/equipment

Trains employees, Identifies, analyses, and repairs product failures

Develop procedures and processes to prevent potential equipment issues

Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information

Determines and recommends which products or services best fit the customers' needs

Familiar with a variety of field’s concepts, practices, and procedures

Relies on experience and judgement to plan and accomplish goals

Performs a variety of tasks

May lead and direct the work of others

Qualification

MaintenanceTroubleshootingProgrammable Logic Control (PLC)Technical documentationLife-cycle support methodologiesProcess Improvement (Six Sigma)Customer coordinationTrend analysisMicrosoft Office proficiencyCommunication skills

Required

2+ years of experience in the field or in a related area

US citizen or Green Card Holder and must be able to obtain a Public Trust clearance

Must be willing to travel for training, site visits, and related business needs

Be available for off-hours calls if necessary to support operations and resolve urgent issues

Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation

Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems. Knowledge of Programmable Logic Control (PLC) systems

Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers

Ability to interface and coordinate with internal and external customers to resolve equipment and system problems

Understanding of life-cycle support methodologies

Basic industrial control/systems knowledge or experience

Preferred

Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems

Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts

Process Improvement experience using Six Sigma DMAIC Software or engineering Life-cycle support methodology and experience

Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence

Experience writing Preventive Maintenance Routes and technical documentation

Proficient with Microsoft Office suite; Excel

Company

ECS

Glassdoor3.6

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.

Founded in 2001

Fairfax, Virginia, USA

1001-5000 employees