B. F. Saul Company Hospitality Group · 1 month ago
Front Desk Supervisor - Courtyard by Marriott Tysons
McLean, Virginia
Full-time
Onsite
Mid Level
$21/hr - $21/hr
3+ years expB. F. Saul Company Hospitality Group is a long-established hospitality organization operating a portfolio of business class hotels. They are seeking a Front Desk Supervisor responsible for ensuring outstanding guest service and effective operations at the front desk, while also managing staff performance and financial results.
Association
Responsibilities
Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable
Works side by side with staff to train and model appropriate guest service standards
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations
Achieves business revenue goals by implementing and delivering creative service programs designed to increase guest satisfaction
Supports management of expenses to maximize hotel profitability
Supports cost saving measures and efficient strategies in order to meet/exceed budget for expenses
Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources
Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy
Assists in evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members
Analyzes quality issues, identifies training needs and ensures implementation to improve results
Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies
Promotes collaboration and positive, professional work environment
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
Supports all front desk initiatives
Must have high attention to detail, good communication skills and leadership ability
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures
Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations
Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents
Qualification
Required
High school diploma or GED required
2+ years of customer service experience
Must be detail oriented
Ability to communicate well with all levels within and outside the organization
Ability to problem-solve with team members and guests
Ability to manage multiple priorities in a fast-paced environment
Demonstrates clear written and verbal communication skills
Ability to lift, push and pull up to 75 pounds on an occasional basis
Must possess a valid Driver's License
Preferred
college degree or equivalent experience preferred
1+ years supervisory/management experience desired
Benefits
Premium healthcare insurance
401(k) plan with company match
Paid time off
Hotel discounts
Education reimbursement
Company
B. F. Saul Company Hospitality Group
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concerns in DC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase