UnitedHealthcare · 4 weeks ago
Small Business Field Account Manager - New York, NY
New York, NY
Full-time
Onsite
Entry, Mid Level
$21.63/hr - $48.08/hr
1+ years expUnitedHealthcare is focused on simplifying the health care experience and creating healthier communities. The Small Business Field Account Manager is responsible for supporting brokers and General Agents, building relationships, and ensuring smooth service delivery to meet the needs of small business customers.
FitnessHealth CareWellness
Responsibilities
Serve as a consultative resource for brokers and General Agents, offering guidance and support on products, processes, and service solutions
Conduct in-person meetings with brokers to review service performance, share insights, and identify opportunities for improvement
Conduct in-person Open Enrollment meetings in the NY NJ and CT Metro area
Communicate administrative updates, benefit changes, and wellness program initiatives to internal teams as needed for market distribution
Partner with internal teams to resolve escalated issues promptly and effectively
Educate brokers on available tools and resources to streamline their operations and improve their client experience
Build and maintain strong relationships with brokers and General Agents to drive engagement and loyalty
Collaborate with Sales Account Executives and other field-based staff to ensure alignment and consistency in service delivery
Represent UnitedHealthcare positively in the marketplace, demonstrating professionalism and expertise
Qualification
Required
Active insurance license as required by law upon hire. If not licensed, can obtain within 30 days of hire
1+ years of health insurance experience
1+ years of experience in customer service or managing relationships
Proficiency in Microsoft Office
Proven solid presentation skills in both small and large group settings
Proven advanced analytical and problem-solving skills
Proven ability to work in a high-pressure, high-volume environment with self-supported attitude
Preferred
Experience in Human Resources or medical benefits
Familiarity with Salesforce products
Proven ability to work with external partners such as brokers and consultants
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
UnitedHealthcare
UnitedHealthcare helps people live healthier lives by simplifying the health care experience.
10001+ employees
H1B Sponsorship
UnitedHealthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (26)
2023 (45)
2022 (61)
2021 (60)
2020 (68)
Funding
Current Stage
Late StageLeadership Team
R
Rebecca Madsen
Chief Consumer Officer
Recent News
Springfield Business Journal
2026-01-05
2025-12-24
Fierce Healthcare
2025-12-24
Company data provided by crunchbase