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USI Insurance Services · 3 hours ago

Senior Retirement Account Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $100K/yr

7+ years exp

USI Insurance Services is an industry-leading retirement plan consulting firm that has been helping employers enable their workforce to successfully plan and invest for retirement for 50 years. The Senior Retirement Account Manager will manage and retain assigned retirement plan business, ensuring client satisfaction and exploring cross-sell opportunities while demonstrating leadership within the department.

Commercial InsuranceConsultingEmployee BenefitsFinancial ServicesHealth InsuranceInsuranceRisk Management

Growth Opportunities

Responsibilities

Successfully manage and retain assigned book of business which includes more complex and demanding client relationships and plans

Measure service quality and ensure that we meet client deliverables on an ongoing basis

Perform quality control checking and coordinate delivery of periodic plan Investment Reviews; effectively work with service teams to implement any investment fund changes requested by clients

Ensure timely completion, review and delivery of annual plan Direct Analysis Report Cards; schedule meetings to discuss results with clients and establish action plans for the upcoming year

Coordinate education campaigns for assigned plans to demonstrate their value to employees and promote plan participation, including development of compliance-approved materials and delivery of presentations as needed

Ensure required fee disclosures are accurately prepared and delivered to clients in accordance with industry regulations

Participate in the pricing, documentation and completion of special projects, including preparation and proper filing of Supplemental Service Agreements executed by clients

Perform plan-level revenue and expense reviews, analyze profitability results, review with management, communicate with clients/coordinate appropriate action steps (i.e. ERISA account, etc.) as needed

Works on department’s monthly billing, ensuring project billing log is updated timely

Ensure monthly metrics are accurately and timely recorded for department reports to management

Educate sales representatives on technical and legislative changes, product enhancements, DC policies and procedures, etc

DC Department liaison to the legal department coordinating plan drafting, amendments, SPDs, corrective actions, etc. Ensure assigned plans are in compliance with IRS/DOL regulations

To service clients and identify cross-sell opportunities

Build and maintain a positive team spirit to assist with employee retention

Apply leadership skills to diffuse and stabilize conflict situations, both internal and external

Assume the lead role in the establishment of new client relationships and new business implementation for retirement plans, including:

Works with prospective client website demonstrations, DC capabilities/finalist presentation

Manage conversion of assigned new business following department checklists/procedures

Lead and actively participate in transition meetings or conference calls

Establish and continually review conversion timetable; monitor progress, working with service teams to ensure timely completion of all deliverables

Coordinate timely preparation and execution of required plan documentation for all parties, including USICG, USI Securities, USI Investment Advisors, the Plan’s trustee/custodian, etc

Develop client-specific materials to address unique client needs and plan provisions

Establish proper client expectations and adjust with client as required

Mentor DC new hires at all levels, individually or in group setting, sharing company and industry expertise with team members; participate in development and delivery of internal training sessions; provide constructive feedback to DC Senior Management concerning new hires’ progress

Manage client-related travel to control and accurately report expenses and effectively utilize company resources in accordance with company policy

Qualification

Retirement plan managementClient relationship managementCompliance expertiseASPPA certificationAdvanced Excel skillsEffective communicationLeadership skillsProblem-solvingTeam collaboration

Required

Bachelor's or more advanced degree in Mathematics, Business, Finance or Accounting

Advanced computer skills-knowledge of Windows environment, including Excel, Word and PowerPoint

7-10 years minimum related business experience, demonstrating recordkeeping and compliance expertise

Ability to creatively and proactively problem-solve, adhering to all regulatory requirements, and apply technical expertise to effectively consult with clients and make recommendations

Ability to stay organized and focused in a busy environment, with more complex and demanding clients

Effective communication skills with clients and co-workers, both verbal and written

Personable and credible; able to build solid relationships with challenging clients

Demonstrates cooperation and collaboration in a team setting

Demonstrates leadership within the department