Arine · 3 days ago
Product Manager, Patient & Provider Outbound Communications
United States
Full-time
Remote
Mid Level
$120K/yr - $140K/yr
3+ years expArine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique healthcare needs. The Product Manager will own the patient and provider outbound communications domain, focusing on written clinical communications to drive medication adherence and outcomes.
Artificial Intelligence (AI)Health CareMedicalPharmaceutical
Responsibilities
Own the Outbound Communications Domain
Serve as the single point of product ownership for patient and provider-facing letters and documents
Act as the internal expert on how outbound written communications are configured, generated, and delivered across clients and programs
Represent this domain in cross-functional planning, prioritization, and execution
Define standards and principles for client-specific configuration of letters, balancing flexibility with scalability and efficiency
Partner with engineering to influence configuration frameworks that reduce one-off work and support long-term maintainability
Help determine what should be configurable versus standardized as customer needs evolve
Ensure configuration decisions uphold clinical accuracy and compliance requirements
Triage and prioritize incoming customer requests related to letters in partnership with Client Success & Customer Support Architects
Translate recurring or high-impact customer needs into scalable product capabilities
Set clear expectations and tradeoffs between customization, turnaround time, and platform health
Map and continuously improve end-to-end letter workflows, identifying bottlenecks and opportunities for automation
Reduce manual effort and execution time for internal teams through better tooling, configuration, and process design
Define and track success metrics related to efficiency, quality, and customer satisfaction
Work day-to-day with the Document Engineering team to define requirements, clarify tradeoffs, and support delivery
Collaborate with Clinical and Compliance stakeholders to ensure communications meet regulatory standards and clinical intent
Provide informed input into longer-term platform decisions based on hands-on experience with real customer and operational needs
Qualification
Required
3+ years of experience in product management or a related role
Experience owning complex, configuration-heavy products or workflows (e.g., document generation, CMS, workflow tools)
Strong ability to analyze and improve end-to-end operational processes
Comfort working in regulated or compliance-sensitive environments (healthcare preferred)
Experience partnering closely with engineering teams on system-level problems
Excellent written and verbal communication skills
Strong judgment in balancing customer needs with platform scalability
Systems-oriented thinker who enjoys bringing structure to ambiguous problem spaces
Comfortable owning a defined domain while influencing broader platform decisions
Self-directed and effective in fast-paced, evolving environments
Preferred
Experience with healthcare communications, pharmacy, or clinical workflows
Familiarity with document templating, configuration frameworks, or content management systems
Exposure to UX design for internal or configuration-heavy tools
Startup or high-growth company experience
Understanding of AI/ML concepts applied to content or workflow automation
Company
Arine
Arine uses AI to optimize medication therapy, improving patient outcomes and reducing healthcare costs for payers and providers.
201-500 employees
H1B Sponsorship
Arine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
Funding
Current Stage
Growth StageTotal Funding
$70MKey Investors
Town Hall Ventures111° West Capital
2025-05-16Series C· $30M
2022-08-17Series B· $29M
2022-08-17Debt Financing
Leadership Team
Yoona Kim
Co-founder and CEO
Todd Christiansen
Senior Vice President, National Client Partner
Recent News
2025-07-07
Company data provided by crunchbase