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Startek · 1 month ago

Customer Service Associate - West Virginia

4610 South Ulster Street, Denver, 80237, US

Full-time

Onsite

New Grad, Entry Level

Startek is a company that provides a unique culture experience for its employees, focusing on career advancement and inclusivity. The Customer Service Associate role involves assisting customers with service issues and inquiries while aiming for one call resolution to enhance customer satisfaction.

Enterprise SoftwareOutsourcingProfessional Services

Responsibilities

Working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients

By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution

You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted!

Your expert service will position Startek as the employer and provider of choice!

Qualification

Customer service experienceTroubleshooting skillsCommunicationEmpathyLearn quicklyEngagement skillsHigh School DiplomaWindows 11USB HeadsetWebcamSecond MonitorProblem-solvingFast-paced environment

Required

18 years of age or older

High School Diploma or GED

Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections

Excellent Communications skills

Desire to actively engage and listen to your customers

Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution

Ability to learn new concepts quickly and efficiently and apply those learnings in real-time

Must live within the state of West Virginia, US

OS: Windows 11

CPU: 2-core @ 2.00GHz (base clock speed, not turbo/'up to' frequency)

RAM: 8GB

Hard Drive Free Space: 5GB

High Speed Internet: speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role

Webcam

USB Headset

Second Monitor