Product Manager, Communications jobs in United States
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TrueML ยท 2 weeks ago

Product Manager, Communications

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$77K/yr - $103K/yr
date3+ years exp

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. The Product Manager will lead the development and optimization of AI/ML-powered communication capabilities for the SaaS B2B2C platform, focusing on enhancing customer engagement and retention through personalized communication strategies.

Financial ServicesMachine LearningSoftware
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H1B Sponsor Likelynote
Hiring Manager
Briana Morris
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Responsibilities

Empower the Client : Define and deliver intuitive features that allow enterprise clients to configure their communication strategies, compliance constraints, and brand voice within our platform
Help create "glass box" visibility into our AI models, giving clients the insights they need to understand why a specific communication strategy was chosen
Manage integrations with 3rd-party vendors (e.g., Twilio, Sparkpost) to ensure our experiences can scale effectively
Engage directly with client strategy teams to understand their pain points and translate them into user stories that streamline their daily workflows
Collaborate with data science teams to implement compliance-first "agentic decisioning" - ensuring the system intelligently selects the best engagement for each individual consumer
Shift the focus from simple "delivery rates" to meaningful consumer outcomes. You will measure success by how well our communications drive positive financial resolution
Utilize quantitative engagement data and A/B testing strategies to continuously train our models and improve the consumer journey
Contribute to the product roadmap for AI/ML-driven communications, prioritizing client feature requests alongside long-term innovation
Act as the day-to-day translator between technical teams (Engineering/Data Science) and business stakeholders (Sales/Customer Success)
Ensure the platform remains compliant with strict financial regulations (e.g., FDCPA, TCPA) while scaling to meet enterprise volume

Qualification

Product ManagementAI/ML experienceB2B2C product experienceData fluencyOutbound communication channelsBachelor's degreeSoft skills

Required

3+ years in Product Management, with exposure to AI/ML, Data, or Communications platforms
Experience working on B2B2C products or a strong understanding of how to balance business buyer needs with end-user experience
Strong understanding of outbound communication channels (Email deliverability, SMS/MMS regulations) and vendors
Comfortable working with Data Science teams on personalization algorithms, audience segmentation, and predictive analytics
Ability to articulate complex technical concepts to non-technical client stakeholders clearly
Bachelor's degree in Computer Science, Business, or a related field

Company

TrueML

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TrueML is a financial technology software company developing machine learning-driven products.
dateFounded in 2013
location
Lenexa, Kansas, USA
people-size51-200 employees
web-link
https://trueml.co/

H1B Sponsorship

TrueML has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (4)
2021 (1)
2020 (5)

Funding

Current Stage
Growth Stage

Leadership Team

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Pavel Rodionov
Chief Software Architect
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Recent News

Google Patent
Applied Essentia Dunning
2025-02-16
Company data provided by crunchbase