OneSource Virtual · 4 hours ago
COBRA Account Manager
United States
Full-time
Remote
Entry Level
1+ years expOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service solutions for Workday. The COBRA Account Manager will manage customer interactions and initiatives while analyzing data and ensuring seamless service delivery for assigned customer groups.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Manage day-to-day interactions, business reviews, and reporting for customers within the assigned customer group/portfolio
Demonstrate strong research, follow-up, and communication skills
Project-manage assigned customer initiatives such as Open Enrollment (liaison with the customer, third parties, and internal service delivery teams)
Assist with other customer groups as needed during peak periods
Respond accurately and timely to customer escalations
Collect and analyze data to identify and communicate trends both internally and externally
Partner with Service Delivery Leads to share feedback and customer changes that may impact volume or service delivery
Form strong partnerships with relationship owners across OSV who share responsibilities for the same customers within the assigned customer group. Examples include Service Delivery Leads, Specialists, and teams supporting Employee Services service delivery (Customer Success, Managed Payroll, etc.)
Participate in and communicate insights from lessons learned, discovery sessions, and development activities with Leadership and Account Managers to support consistency and best-practice documentation
Partner with the Readiness team to ensure a seamless transition of new business into production for the assigned customer group (activities may include testing, introductory meetings, and specialist readiness)
Assume other duties as assigned by the Manager
Qualification
Required
High school diploma
Demonstrate strong research, follow-up, and communication skills
Project-manage assigned customer initiatives such as Open Enrollment
Assist with other customer groups as needed during peak periods
Respond accurately and timely to customer escalations
Collect and analyze data to identify and communicate trends both internally and externally
Partner with Service Delivery Leads to share feedback and customer changes that may impact volume or service delivery
Form strong partnerships with relationship owners across OSV
Participate in and communicate insights from lessons learned, discovery sessions, and development activities
Partner with the Readiness team to ensure a seamless transition of new business into production
Assume other duties as assigned by the Manager
Analytical skills
Attention to detail
Customer service experience
Ability to multi-task
Professional communication skills
Ability to work independently
Flexibility and adaptability
Sound decision-making and judgment
Strong interpersonal skills and ability to promote team spirit
Professionalism, punctuality, and strong follow-through
Ability to work in a fast-paced environment and manage sensitive, confidential issues
Proficiency with reporting tools and analytics
Proficient PC skills (Microsoft Office, Outlook, HRIS, etc.)
Preferred
bachelor's degree
Experience with COBRA and Consumer Direct Health plans
1–3 years of account management experience, preferably within a Benefit Administration
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
H1B Sponsorship
OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (10)
2022 (15)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2022-11-01Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
2025-07-11
Company data provided by crunchbase