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iNRCORE · 2 hours ago

Customer Service Rep

Arcade, NY

Full-time

Onsite

Entry Level

2+ years exp

Gowanda Electronics has been a leader in the design and manufacture of precision electronic components for over 50 years. They are seeking a Customer Service Professional responsible for providing exceptional support to customers by addressing inquiries, processing orders, and resolving concerns with a positive attitude and clear communication.

AerospaceManufacturingMechanical Design

Responsibilities

Directly communicates with customers, (via telephone, electronic media, in person)

Support On-Time delivery goals of the customer and Gowanda Electronics

Communicate with internal departments to ensure customer requirements are met

Maintain up to date files for Customer accounts

Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required

Maintain up-to-date listing of portal log in and password information

Reports all changes to customer’s account and/or in customer’s account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer’s account, or Gowanda Electronics status with the customer

Maintain forecasts for assigned products in an accurate and timely manner

Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary

Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer

When appropriate, may prepare and submit quotes and bids to customers, including:

Gathering appropriate information from customers to forward customer’s price inquiries to Supply Chain

Forward customer specifications to Supply Chain and/or Engineering as required

Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company’s margin guidelines

Maintains Quote Log

Participate in Sales Account meetings as required

Participate in weekly Production Planning meetings

Participate in other meetings as required

Provide coverage to the Company’s phone system as specified

Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory

Process Customer complaints in accordance with Gowanda Quality Management System

Perform other customer-related duties as requested

Meet all Company training requirements within established guidelines

Maintain a clean and organized work area

Promote “Safety First”, helping the Company to achieve “0” safety incidents

Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity

Additional administrative/office duties when needed