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RR Donnelley · 1 month ago

Manager - Client Services - Life Sciences

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $125K/yr

8+ years exp

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. The Manager - Client Services role focuses on managing relationships with strategic customers, overseeing service teams, and driving account revenue growth through effective communication and problem resolution.

Marketing & Advertising

Responsibilities

Responsible for the account management activities during and after the sale to enable the Sales Representatives to focus on selling activities

Respond to customer requests and inquiries regarding current and future work

Resolve issues that may arise during production of customer products. Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required

Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history

Assist in the implementation and execution of products and services

Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs

Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities

Work with Sales Representative, Sales Management and Leadership in identifying customer needs and opportunities to secure new business

Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives

May be involved in specific customer projects as assigned by sales management

Performs other related duties and participates in special projects as assigned

Primary agent of problem resolution and Customer Service enhancement

Performs other related duties and participates in special projects as assigned

Work with Customer to manage their print and communication needs

Partner with Customer to ensure all goals and objectives are met on a project-by-project basis

Assist, maintain and manage specifications, quoting process and order entry

Assist and/or guide staff in the development of custom printing projects: including size, material, and print recommendations and researching new idea element

Assist in the facilitation of creating prototypes and development of custom print pieces

Maintain all Customer compliance procedures and ensure the Customers branding guidelines are met

Work with vendors to ensure SLA's are met and products are received by the customer on time

Make recommendations to the customer to move print work to other sites/vendors when issues arise

Provide monthly reports on spend, internal vs. external source, number of projects

Qualification

Account managementClient relationship managementProject managementMicrosoft WindowsMentoringProblem resolutionCommunication skillsCollaboration

Required

Bachelor degree in discipline related to functional work or role with 8 years of relevant work experience

Must be able consistently identify critical elements, variables and alternatives to develop solutions

Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions

Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments

Able to apply expertise in all the tools or applications used to complete work assignments

Able to mentor junior level team members in the use of tools and/or systems in the position

Able to explain programs policies and procedures in language that is understood by others

Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted

Requires strong understanding of the impact of a message on the organization or customer

Additional job requirements may be listed on the staffing requisition

Occasional travel may be required

Benefits

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with match

Life insurance

Other voluntary supplemental insurance coverages

Tuition assistance

Maternity leave

Adoption assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees