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Wellfleet · 7 hours ago

Enrollment Data Support Specialist

Springfield, MA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $26/hr

Wellfleet is a Berkshire Hathaway company that provides customer-centric accident and health insurance. The Enrollment Data Support Specialist is responsible for managing enrollment activities, data entry, and customer service for various Student insurance accounts.

Employee BenefitsHealth CareInsuranceInsurTechLife Insurance

Responsibilities

Process manual and/or automated eligibility data into Enrollment and Claims systems accurately while meeting or exceeding productivity standards

Follow Wellfleet standard enrollment processes and adhere to HIPAA privacy guidelines

Work with Customer Service representatives, Account Managers, and clients to resolve escalated enrollment issues in a professional manner

Resolve enrollment issues and variances arising during the enrollment process and billing periods

Maintain plan-level data in Enrollment system that supports client website functionality, and audit client websites for correct functionality and messaging

Document processes and procedures for Enrollment-related functions as required

Coordinate with Account Managers the student selection and timing of e-mail blast campaigns

Communicate issues, concerns etc. to supervisor

Performs other duties as assigned

Qualification

MS Office SuiteData Entry PracticesEnrollment Policies KnowledgeAnalytical SkillsOrganizational SkillsProblem-Solving SkillsVerbal CommunicationWritten CommunicationAttention to DetailFlexibilityConfidentiality

Required

Minimum of Associate degree

Skilled in working with MS Office suite products, including Excel, Word, Outlook, and Access

Knowledge of enrollment policies/regulations and the ability to interpret them in relation to specific incidents

High level of organizational skills and abilities and strong attention to detail

Ability to work independently while maintaining professional etiquette at all times

Knowledge of data entry practices, principles, methods, and techniques

Analytical and problem-solving skills

Excellent verbal and written communication skills

Ability to be flexible in prioritizing workloads to meet changing deadlines

Ability to maintain strict confidentiality

Preferred

Bachelor's degree preferred

Equivalent work experience may be substituted

Benefits

Life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.