Lithia & Driveway · 1 month ago
Business Systems Analyst
Driveway Finance Corporation, Tigard, OR 97223
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $85K/yrDriveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. As a Business Systems Analyst, you will resolve support tickets, implement system enhancements, develop reports, and assist in onboarding and training new users, directly influencing systems and customer experiences.
AutomotiveRetail
Responsibilities
Monitor, triage, resolve, and reassign support tickets in the ticketing system
Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
Alert team members and stakeholders of new issues and potential system outages
Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses
Assist with onboarding, training, and access setup for new users
Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI)
Provide Tier 1 support for DFC, ensuring high-quality customer service
Document processes, create user guides, flowcharts, and maintain clear records
Perform additional duties as assigned
Qualification
Required
High School graduate or equivalent
18 years or older
Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
Strong customer service and communication skills
Ability to learn new tools and processes quickly
Attention to detail and effective troubleshooting skills
Preferred
Experience with ticketing systems (e.g., ServiceNow, FreshService)
Bachelor's degree or equivalent experience in analytics, data, or IT support
Benefits
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Company
Lithia & Driveway
Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon.
Founded in 1968
10001+ employees
H1B Sponsorship
Lithia & Driveway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (1)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-09-03Post Ipo Debt· $600M
2019-12-13Post Ipo Debt· $400M
1999-01-22IPO
Leadership Team
Bryan DeBoer
CEO and President
Chris Holzshu
Executive Vice President
Recent News
2026-02-04
Anchorage Daily News
2026-01-08
State of Alaska Department of Law
2025-12-30
Company data provided by crunchbase