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Wolters Kluwer · 1 month ago

Customer Service Operations Associate

USA - Clayton, MO

Full-time

Hybrid

Entry Level

1+ years exp

Wolters Kluwer is seeking a Customer Service Operations Associate to join their Account Services Department within the Business Licensing Team. This role is crucial for preparing and submitting various license applications while ensuring compliance and accuracy for a diverse client base.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries

Submit between 50–100 filings per week, depending on complexity

Collaborate closely with Customer Success Associate–Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure

Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current

Communicate effectively with government agencies and internal teams to facilitate successful filings

Maintain accuracy and confidentiality when working with sensitive client data

Qualification

Data entryLicensing experienceMicrosoft Office SuiteOrganizational skillsCommunication skillsProfessionalismInterpersonal skillsAttention to detailTeam collaboration