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Visa · 1 month ago

VCA AI Knowledge and Data Operations Sr. Manager

San Francisco, CA

Full-time

Hybrid

Director/Executive

$154K/yr - $223K/yr

8+ years exp

Visa is a world leader in payments and technology, and they are seeking a Senior Manager for Knowledge Base and Data Operations. This role is responsible for managing the platform’s knowledge base and data ingestion processes, ensuring data accuracy, and collaborating on data governance and bias mitigation.

BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments

Comp. & Benefits

No H1B

Responsibilities

Knowledge Base Management: Build, maintain, and optimize the platform’s knowledge base to support AI agent operations

Data Ingestion: Oversee data ingestion processes from internal sources (e.g., Visa dashboards, enterprise data) and external feeds, ensuring completeness and accuracy

Taxonomy & Organization: Develop and manage taxonomy structures to enable efficient data categorization and retrieval

Quality Control: Implement quality control measures to ensure data accuracy, consistency, and reliability

RAG Pipelines: Design and maintain retrieval-augmented generation (RAG) pipelines to provide agents with timely, relevant information

Data Governance: Collaborate with stakeholders on data governance policies, ensuring compliance and best practices

Bias Mitigation: Work to identify and mitigate bias in data sources and agent outputs

Collaboration: Partner with tech, product, and business teams to align data operations with platform goals

Continuous Improvement: Monitor data operations, gather feedback, and drive ongoing enhancements to knowledge base and data processes

Documentation: Maintain clear documentation of data ingestion, taxonomy, quality control, and RAG pipeline processes

Qualification

Knowledge base managementData ingestion pipelinesTaxonomy structuresData governanceQuality controlRAG pipelinesBias mitigationAnalytical skillsDigital trends understandingData management technologiesProblem-solving skillsCommunication skillsCollaboration skillsProject managementTeam player

Required

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Extensive experience in knowledge base management, data operations, and enterprise data environments

Proven ability to design and implement data ingestion pipelines and taxonomy structures

Strong background in quality control, RAG pipelines, and data governance

Demonstrated expertise in bias mitigation and ensuring data integrity

Excellent analytical, problem-solving, and technical skills

Outstanding communication and collaboration abilities

Ability to manage multiple projects concurrently and deliver results in a fast-paced environment

Deep understanding of digital trends, data management technologies, and enterprise platforms

Team player with a collaborative approach and commitment to developing talent