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Genea · 8 hours ago

Senior Vice President, Operations

United States

Full-time

Remote

Director/Executive

$250K/yr - $300K/yr

10+ years exp

Genea is a leading company in the B2B SaaS sector, and they are seeking a Senior Vice President of Operations to oversee global operations functions. This role involves shaping strategic vision, leading diverse teams, and driving operational excellence to support the company's growth.

Cloud Data ServicesCommercial Real EstateReal EstateService IndustrySoftware

Responsibilities

Oversee Genea’s day-to-day global Operations functions, including Implementations, 24/7/365 Technical and Customer Support, Customer Success, Business Operations, Finance, and Administration across all three product lines: Submeter Billing, On-Demand HVAC, and Security

Ensure strong collaboration, communication, and alignment among multiple diverse Operations teams, as well as between Operations and other departments across the organization

Provide operational expertise, analysis, and recommendations that improve performance, streamline processes, and strengthen the customer experience

Establish, implement, and continuously refine data-focused KPIs to inform decision making, evaluate both team and individual performance, and drive accountability

Lead, manage, and coach six Manager- and Director-level direct reports, fostering a high-performing, empowered, and engaged leadership team

Oversee a global Operations workforce of 50+ employees across the United States and India, ensuring consistent performance, quality, and culture alignment across all regions

Set strategic goals for the Operations function and ensure alignment with Genea’s broader business objectives

Develop, document, and implement scalable company processes, SOPs, playbooks and best practices that support rapid growth and operational excellence

Leverage AI capabilities, tools, and automation to improve efficiency, enhance team effectiveness, and elevate the Operations function

Collaborate closely with the Executive Leadership Team to inform and contribute to short- and long-term organizational planning, strategy development, and execution

Qualification

Operations managementB2B SaaS experienceAI implementationProject planningPerformance reportingPeople leadershipCommunication skillsAttention to detail

Required

10+ years of progressive experience in operations management, preferably within a high-growth B2B SaaS environment

Proven success overseeing multiple diverse teams and driving strong collaboration both within Operations and across cross-functional departments

Strong people leadership skills with a demonstrated track record of managing, developing, and scaling global teams

Ability to establish, manage, and prioritize multiple complex projects, with excellence in project planning, execution, and follow-through

Experience building, maintaining, and evolving operational KPIs and performance reporting to support data-driven decision making

Technically savvy, with proficiency in Microsoft Office and the ability to quickly learn and adopt new tools and platforms

Deep knowledge of AI capabilities and a proven track record implementing AI tools and systems to enhance operational efficiency, effectiveness, and customer experience

Exceptional written and verbal communication skills, with the ability to clearly articulate ideas to both technical and non-technical audiences

Strong attention to detail, a high sense of urgency, and an entrepreneurial mindset suited for a fast-paced, lean, high-growth organization