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Awardco · 2 days ago

Technical Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Awardco is a rapidly growing company that provides innovative software solutions. They are seeking a Technical Account Manager to oversee clients' technical needs, ensuring alignment with Awardco's platform capabilities and driving program success through collaborative solutions.

B2BEmployee BenefitsHuman ResourcesSaaS

H1B Sponsor Likely

Responsibilities

Aligning technical solutions with client objectives and provide in-depth product expertise

Maintain knowledge of software features and releases and proactively implement new features with clients where necessary

Investigate outstanding technical issues that have become a cancel risk, implementing proactive customer follow-up to mitigate churn

Develop strong relationships with clients and gain a deep understanding of client’s business practices and operating environment

Liaise with product for escalated technical issues and requested/needed platform features

Proactively support Success Plans prescribed by CSM and provide prescriptive guidance to prove the value of Awardco

Scope and complete projects for live clients. These projects include, but are not limited to, platform merges, platform duplications, program builds, and custom reporting structure

Collaborate with Sales on Enterprise and Strategic accounts as technical advisors and platform experts. Offer prescriptive guidance for best practices and change management as it pertains to the client’s desired outcomes

Qualification

API knowledgeSFTP data transfersTechnical consultingProject managementTech-savvyCommunicationCritical thinkingProblem-solvingOrganization skills

Required

A bachelor's degree

5+ years of relevant experience

Basic technical knowledge of API and SFTP data transfers

Excellent communication, organization, project management, critical thinking, and problem-solving skills

Results-driven, tech-savvy professional

Ability to explain technical details and requirements to a non-technical audience

Company

Awardco

Glassdoor3.9

Awardco is a human resources technology company that specializes in employee recognition and rewards solutions.

Founded in 2011

Lindon, Utah, USA

501-1000 employees

https://www.awardco.com

H1B Sponsorship

Awardco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2021 (1)