Apply on Employer Site

Cowan Systems, LLC · 1 month ago

Overnight Dispatch Manager

Burlington, NJ

Full-time

Onsite

Mid Level

$55K/yr - $60K/yr

4+ years exp

Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services. The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet.

LogisticsTransportation

Responsibilities

Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system

Maintain highest driver relationship and satisfaction of new and tenured drivers by:

Actively onboarding new drivers following the 12 week onboarding process

Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals

Auditing driver manifests for pay accuracy and workload balance

Advocate for driver in relation to executable plans

Effectively communicate policy changes, schedule changes, etc. to the fleet

Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager

Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position. Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies

Participate in pre-trip inspections with drivers on a regular basis

Coach and counsel your Fleet in the areas of; productivity, customer care and service, attendance, and company rules. Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed

Confirm driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)

Promote culture of safety in all daily activities by proactively address safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution

Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch. Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation

Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues

Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager

Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts

Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need requesting adjustments where necessary to ensure optimum equipment utilization

Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage. Participate in pre-trip inspections with drivers on a regular basis

Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies

Qualification

Dispatching CDL Class A driversTMS experienceDOT regulationsMicrosoft Office proficiencyCustomer service skillsProblem solving skillsDecision making skillsOrganizational skillsCommunication skillsLeadership skills

Required

2 years of dispatching CDL Class A truck drivers

Computer applications experience and proficiency in Microsoft Office

Working knowledge of DOT, OSHA and related safety regulations

Excellent customer service, problem solving, and decision making skills

Ability to develop a working knowledge of all terminal operation aspects

Travel may be required as dictated by the customer/business

Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 10 pounds

Preferred

Bachelor's degree preferred or substituted with 4 years of similar experience

TMS experience desired. TMW preferred

Benefits

Full benefits - Medical, Vision, and Dental

Life, Short- and Long-Term Disability

PTO (sick & vacation)

401K

Company

Cowan Systems, LLC

Glassdoor3.0

Cowan Systems is a premier provider of transportation and logistics solutions, headquartered in Baltimore, Maryland, with operations spanning the United States.

Founded in 1924

Baltimore, Maryland, USA

1001-5000 employees