VIAVI Solutions · 1 month ago
Customer Service Professional
Santa Rosa, CA
Full-time
Onsite
Mid Level
$59K/yr - $109K/yr
3+ years expVIAVI Solutions is a global provider of network test, monitoring and assurance solutions. The Customer Service Professional acts as the operational anchor between customers and internal teams, ensuring order accuracy and delivery execution while maintaining strong customer relationships.
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Responsibilities
Own the full order lifecycle: quoting validation, order entry, status tracking, delivery coordination, and issue resolution
Ensure every order is accurate, complete, and aligned with customer and company requirements — no surprises, no rework
Communicate proactively with customers about lead times, changes, and delivery expectations
Keep Sales in the loop without making them chase information
Serve as a key point of contact for all order-related requests
Identify roadblocks early and escalate or troubleshoot before they impact commitments
Maintain calm, clear, professional communication — even when the situation is not
Partner with Sales, Operations, Engineering, Quality, Supply Chain, and Finance to ensure customers get exactly what they were promised
Support pricing, bids, and proposals by gathering data and validating details
Participate in customer calls, internal meetings, and anything else needed to keep orders on track
Use ERP and CRM tools to keep orders updated, accurate, and audit-ready
Support system updates, UAT testing, and process improvements — if it’s broken, you help fix it
Reconcile customer billing and resolve discrepancies quickly
Provide reports and documentation (certs, customer reps, order summaries) without being asked twice
Provide backup for internal and external activities when needed — no dropped balls
Assist with special projects, continuous improvement activities, and anything that strengthens operational reliability
Qualification
Preferred
Bachelor's degree, four-year college or university
Three-five years of direct experience in customer service or inside sales
Experience or familiarity with Accounting Practices and Procedures, SOX
Experience or familiarity with ERP Systems; Oracle, Microsoft office, Lotus Notes
Strong computer skills
ITAR Eligible
Knowledge of optical coatings
Excellent organizational skills
Benefits
Paid time off
Health
Life and disability insurance
401(k)
Bonus program
Company
VIAVI Solutions
Global provider of network test, monitoring and assurance solutions and light management technologies
1001-5000 employees
H1B Sponsorship
VIAVI Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (22)
2023 (15)
2022 (30)
2021 (9)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$990.73M2025-12-16Post Ipo Equity· $140.73M
2025-10-16Post Ipo Debt· $600M
2025-08-13Post Ipo Debt· $250M
Leadership Team
Oleg Khaykin
President and CEO
Sameh Yamany
Corporate Chief Technology Officer
Recent News
Morningstar.com
2026-01-09
2026-01-08
Company data provided by crunchbase