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Precinmac · 1 month ago

Strategic Account Program Manager

South Paris, ME, US

Full-time

Onsite

Mid, Senior Level

$65K/yr - $75K/yr

3+ years exp

Precinmac is a leading supplier of mission-critical, precision machined components used in various sectors. The Strategic Account Program Manager is responsible for establishing, maintaining, and expanding support for top-tier customers, achieving strategic account targets, and ensuring customer satisfaction through effective relationship management.

AerospaceElectronicsIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingMechanical Engineering

Responsibilities

Establishes strong, long-term customer relationships by developing and implementing customer relationship management strategies

Assesses, clarifies, and validates customer needs on an ongoing basis; understands key business initiatives, areas of concern, and competitive environment; and leads solution development efforts that best address customer needs

Achieves assigned strategic account objectives including growing and building the sales pipeline

Builds and maintains positive relationships with business, technical and operational contacts at assigned customer(s)

Identifies and understands customers’ challenges, recognizes how to apply solutions, and express their value

Develops and implements short-range and long-term plans to promote and sell products to assigned customer(s)

Communicates on a regular basis and responds to specific queries, suggests solutions and innovative ideas to meet the customer’s needs and monitors the customer’s expectations and satisfaction

Handles complaints and problems in a timely and effective manner

Acts as the liaison between key customer(s) and internal teams

Maintains sales leads, accounts, contacts, opportunities, quotes, reports, and dashboards in Salesforce CRM

Participates in bi-weekly sales calls

Follows up on all sales to ensure orders are processed properly and shipped on time

Produces effective verbal and written communication for activities and sales reports, customer correspondence

Qualification

Account management experienceSales forecastingCustomer relationship managementMicrosoft Office SuitePresentation skillsProactive attitudeOrganizational skillsVerbal communicationWritten communication