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A-Z Bus Sales, Inc · 1 month ago

EV Charger Network Operations Center Technician

California, United States

Full-time

Onsite

New Grad, Entry Level

A-Z Bus Sales, Inc is seeking a Network Operations Center Technician for EV charger installation, a vital part of the operations team. This role involves providing technical and customer support post-installation, contributing to project proposals, and ensuring customer satisfaction through effective communication and support.

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Responsibilities

Understand the customer’s needs and provide an exceptional experience

Communicate with customers in a timely and professional manner

Support on-site project review, commissioning, training, and troubleshooting when needed and approved

Customers include external customers and internal personnel (TSMs)

Understand the importance of the core values in day-to-day interactions and the importance of the culture on the past and future success of the company

Support installation criteria, under direction of managers, to ensure correct programming

Occasionally configure and test EV chargers, including firmware updates

Occasionally perform final inspections and ensure operational readiness

Conduct clear and professional communication over the scope of your assigned tasks

Provide regular updates, resolve issues, and ensure customer satisfaction

Routine review of EV network up-time. Identify issues and engage the team and resources to solve

Support the growth and implementation of Netsuite and Autodesk platforms in day-to-day work flow

Implement directed QA protocols to ensure services meet quality and up-time standards

Coordinate with vendors and field support for repairs, support action, and load management

Educate clients on charger usage and associated mobile applications

Provide post-installation support and troubleshooting

Provide Vendor training coordination for AZ personnel on an annual basis and when needed for selected customers