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Granite Telecommunications · 1 month ago

Voice Activations Representative

Quincy, MA

Full-time

Onsite

Entry Level

1+ years exp

Granite Telecommunications is a leading provider of advanced communications and technology solutions. They are seeking a Voice Activations Representative to support their voice-related products and services, focusing on the technical implementation and troubleshooting of IP voice services at customer locations.

Business DevelopmentFitnessTelecommunications

No H1B

Security Clearance Required

Responsibilities

Use internal system to run through activation queue

Assist technicians and customers on the phone

Handle escalation support for voice product activations both internally and to customers

Troubleshoot services and devices in the field with customers and technicians

Update configurations and/or order details to create successful turn up of services for customer

Reconfigure Routers or equipment

Qualification

VoIP technologyNetworkingTCP/IPRoutingSwitchingTechnical supportPythonAnalytical problem-solvingCommunicationOrganizational skillsCollaborative attitude

Required

Technical background or desire to grow in technical field

Strong organizational skills

Ability to work independently and make judgement calls to resolve issues

Ability to take direction and act upon it

Demonstrative critical thinking and analytical problem-solving skills

Strong verbal and written communication skills, ability to multitask

Collaborative, Can-Do attitude

Willingness to obtain government security clearance

Solid work ethic

Preferred

Understanding of Networking, TCP/IP, Routing, Switching

Experience in customer facing technical support roles

Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise

1-2 years in a technical support related role, or equivalent experience

Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN

Prior public trust P2 security clearance

Bachelor's Degree in Computer Science, Network Design, Network Security, or related field

Experience with coding and automation platforms such as Python, Javascript or similar