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VieMed Healthcare · 3 days ago

Patient Service Technician (PST)

Russellville, AL

Full-time

Onsite

Entry Level

1+ years exp

VieMed Healthcare is a company focused on providing quality healthcare services. They are seeking a Patient Service Technician responsible for delivering and servicing equipment, educating patients on proper use, and maintaining compliance with company policies and regulations.

Health Care

Responsibilities

Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner; complete all orders and reconciliations within the normal office hours of the assigned location

Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately

Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations

Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends

Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included

Maintain current knowledge of and ensure compliance with company policies and procedures

Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA

Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies

Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion

Make sure all incoming equipment is properly bagged and tagged, as outlined by the company

Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly

Safely and efficiently operate company vehicles; maintain a good driving record

Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control

Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene

Responsible to perform other duties as assigned by management

Qualification

Delivery experienceHealthcare experienceMechanically inclinedTechnology proficiencyVerbal skillsProfessional appearanceWritten skillsInterpersonal skills