Natera · 4 weeks ago
Supervisor, IOP - DMV Area
United States
Full-time
Remote
Senior Level
5+ years expNatera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The IOP Supervisor will oversee the day-to-day operations of phlebotomists, ensuring quality patient care and compliance with protocols while managing staffing and performance evaluations.
BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's
Responsibilities
Supervise, mentor, and develop a team of phlebotomists across designated locations
Handle recruitment, onboarding, and training of new in-office phlebotomists
Conduct regular performance evaluations, routine audits, competencies, and inspections, provide feedback, and implement staff development initiatives to maintain quality patient care at all times
Work with Contracting and Analytics to process monthly compliance and quarterly audits
Manage staffing schedules to ensure optimal coverage and productivity at all clinics
Oversee supply inventory, equipment maintenance, and resource allocation
Ensure that all In-Office Phlebotomists operate efficiently, consistently adhering to protocols and procedures
Develop and implement strategies in tandem with the Senior Manager to ensure patient access, meet financial and volume targets, and improve efficiency
Analyze key performance indicators (KPIs), such as patient volumes, turnaround times, and specimen quality to drive operational improvements
Ensure the highest level of patient satisfaction by fostering a welcoming and professional environment
Ensure safe, secure, and healthy work environments at all locations by following standards and procedures and complying with legal regulations
Provide support to resolve unusual test orders by contacting the physician, pathologist, or reference laboratory and referring unresolved orders back to the originator for further clarification
Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Enhances the phlebotomy department by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Ensure compliance with regulatory standards, including HIPAA, OSHA, and company policies, as soon as possible but not later than the first 30 days of hire
Logistical management/printing of patient reports for that area
Billing question answering/triaging and follow-up with the sales team as needed
Address and escalate patient complaints or concerns as needed promptly and empathetically
Collaborate with physicians, nurses, and laboratory personnel to ensure accurate and timely communication regarding specimen results
Other duties as assigned
Qualification
Required
Minimum of 5 years of phlebotomy experience
High School Diploma (or equivalent) required
Phlebotomy Certificate (if required by State)
Preferred
BS/BA degree
Benefits
Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing in addition to fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
Generous employee referral program
Company
Natera
Natera specializes in cell-free DNA testing to provide a more targeted interventions to oncology, women's health, and organ health.
5001-10000 employees
H1B Sponsorship
Natera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (72)
2023 (37)
2022 (71)
2021 (64)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Sofinnova InvestmentsLightspeed Venture PartnersSequoia Capital
2023-09-07Post Ipo Equity· $250M
2022-11-15Post Ipo Equity· $400.05M
2022-03-16Post Ipo Equity· $5M
Leadership Team
Steve Chapman
CEO
Jonathan Sheena
Co-Founder, Board Member
Recent News
2026-01-08
Company data provided by crunchbase