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Lucid Motors · 2 hours ago

Studio Manager

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$104K/yr - $143K/yr

4+ years exp

Lucid Motors is dedicated to leading the luxury electric vehicle market by focusing on innovative design and sustainability. As a Studio Manager, you will manage and develop a team to ensure exceptional customer experiences and operational excellence within the studio.

AutomotiveAutonomous VehiclesElectric VehicleTransportation

Responsibilities

Coach and motivate the team to meet test drives, delivery, and productivity goals

Demonstrate leadership by role-playing and having an active presence in customer-facing locations

Train and develop team on Lucid products and delivery processes

Analyze data to determine optimal business strategies

Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals

Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape

Drive for excellence in all areas of business focused on reaching expectations for the respective location

Leads, values, and inspires their team to prioritize customer service and deliver the Lucid experience to all customers

Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads

Also acts as a Senior Studio Associate, handling high-potential customers

Clientele management for VIP customers

Your hands-on leadership will assist in coaching and training your team to deliver an exceptional experience that touches both the heart and mind of the customer

Provide targeted coaching, skill development for Studio Associates to excel in performance metrics with weekly one-on one meetings

Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner

Provide leadership, direction and coach all members of the team to ensure a seamless experience for customers and all members of the Lucid community

Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the team through teaching moments

Sets goals, timelines, and target lists for Studio Associates and tracks results to ensure timely execution on lead generation and/or market Initiatives

Demonstrates a confidence in operations and planning all aspects of the business including developing monthly attainment plans and communication of results to team

Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training

Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery

Supervise merchandising product inventory and display

Manage and coordinate studio team scheduling

Partner with Retail Operations and coordinate with vendors and service providers as needed

Ensure facility maintenance and showroom presentation adhere to the brand standards

Thrives in a fast-paced environment where innovation is inevitable, and change is expected

Assist with daily operations as needed

Qualification

Customer experience managementOperations managementLeadership skillsData analysisTeam developmentCRM tools familiaritySales drivenCuriosity about EVsCommunication skillsHands-on approach

Required

4-8 years of related professional experience

A Bachelor's degree or equivalent in business, marketing or related discipline

Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape

Excellent communication, leadership and organizational skills

Penchant for nurturing and leading exceptional customer-oriented teams

Willingness to be hands-on with all Studio operations

Understanding of the importance of data

Sales driven and team oriented

Ability to work evenings and weekends in a retail environment

Ability to obtain appropriate state DMV licensing, where applicable

Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation