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Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader · 3 hours ago

Customer Service Representative

Tamarac, FL

Full-time

Onsite

Mid Level

3+ years exp

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, recognized for innovating technologies in the industry. The Customer Service Representative will ensure excellent service delivery through order processing and communication, while building customer relationships to promote satisfaction and loyalty.

Automotive

Responsibilities

Provides exceptional customer service

Attracts potential customers by answering product and service questions; suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Ability to multi-task, prioritize, and manage time effectively

Communicates with customers by telephone, email or in person: Set up new accounts,take or enter orders,track shipments, expediting orders,research and recommend products

Incoming phone calls, high volume phone queue 30+ calls/day

Reviews open order report daily

Creates RMA requests as needed

Works with purchasing to contact vendors as needed

Participates in training classes as scheduled by Department Manager

Utilizes tools, manuals and catalog to improve technical & product knowledge

Cross trains in all aspects of Customer Service Department

Demonstrates Enthusiasm - be a positive and encouraging presence in the office

Other duties as assigned

Qualification

Customer service experienceSales order system experienceInside Sales experienceCall Center experienceMulti-tasking

Required

High School diploma or GED required

3-5+ years customer service experience required

Sales order system and order entry experience required

Preferred

Inside Sales experience a plus

Heavy Call Center environment experience (parts/products industry, non-service industry)

Benefits

100% employer paid medical plan

401(k) match

Additional medical plans

Dental

Vision

Flex spending account

Short-term and long-term disability & life insurance coverage

Company

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader

With complete tunnel systems in each of the 50 United States and equipment in countries worldwide, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.

Founded in 1949

Tamarac, Florida, USA

1001-5000 employees