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Spring Health · 1 hour ago

Account Manager, Upsell and Renewal

United States

Contract

Hybrid

Mid, Senior Level

$106K/yr - $138K/yr

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a dynamic Account Manager, Upsell and Renewal to identify new revenue opportunities within their enterprise customer base and build strong relationships to enhance customer satisfaction and retention.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Account Expansion: Identify whitespace and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value to expand their current mental health offering

Account Retention: Collaborate with the Customer Success team to build out a unique renewal strategy for each customer, including their expansion and margin-specific goals

Relationship Building: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers

Consultative Selling: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings

Ownership of Commercial Execution: Manage the full commercial cycle for customer expansions and renewals, from initial discovery and product demonstration to pricing, negotiation, and final contract execution

Quota Achievement: Meet and exceed a set revenue target by closing renewal and upsells from assigned enterprise customers, contributing directly to the company’s growth

Cross-Functional Collaboration: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap

Market Intelligence: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers

Qualification

Account ManagementConsultative SellingCustomer ExpansionHR DynamicsCFO EngagementEntrepreneurial FocusCommunication SkillsPresentation SkillsEmotional IntelligenceRelationship Building

Required

Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts

Demonstrated success in consultative selling, particularly with large, complex customers in a complex renewal environment

Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers

Passion for advancing mental health care and improving employee well-being

Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers

Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity

Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota

Humility, resourcefulness, directness, ambition, extreme comfortability with change

Emotional intelligence and an empathetic nature

The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals

Preferred

Experience in employee benefits, whether as a producer or consultant/broker

Benefits

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.

Employer sponsored 401(k) match of up to 2%

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary

We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.