ASC Engineered Solutions · 2 hours ago
Customer Service Representative
Romeoville, IL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $34/hrASC Engineered Solutions is seeking a Customer Service Representative who will ensure client satisfaction while collaborating with outside sales to expand existing customer relationships. The role involves responding to customer inquiries, resolving complaints, and identifying opportunities for process improvements to enhance the customer experience.
ManufacturingMechanical EngineeringProduct DesignSales
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution
Assist customers with product and service-related questions, technical issues, and account management
Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
Identify opportunities for process improvements to enhance the overall customer experience
Stay up to date on product/service offerings policies, and procedures
Accurately document customer interactions and transactions in ASC’s CRM system
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions
Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience in a B2B Customer Service role
Excellent communication skills (verbal and written) with ability to handle conflict resolution
Strong problem-solving abilities with a customer-focused mindset
Ability to remain calm and composed under pressure
Proficiency working in a ERP. CRM experience is a plus
Flexibility to work in a fast-paced environment and adapt to changing priorities
Company
ASC Engineered Solutions
ASC Engineered Solutions is a provider of precision-engineered pipes, valves, fittings, and design tools.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Hild
Chief Executive Officer
Amy Campbell
Chief Financial Officer
Recent News
Morningstar.com
2025-06-27
2025-05-06
Google Patent
2025-05-06
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