Plymouth Rock Assurance · 3 hours ago
Claims Project Manager
Boston, MA
Full-time
Onsite
Mid, Senior Level
$98K/yr - $134K/yr
3+ years expPlymouth Rock Assurance is looking for a claims operations specialist to conceptualize, design, test, and execute ideas that enhance business processes and offerings. This role will focus on project management, vendor management, and quality assurance while significantly impacting the organization.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Build influential partnerships across the homeowners claims industry to uncover competitive insights, synergies, and explore cutting edge solutions
Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met
Lead industry-disrupting technology initiatives
Partner with business owners of key outsourced capabilities, leverage data to measure effectiveness and ensure work goes to the right vendors based on past performance
Work with claims leaders to define opportunities where sourcing is the appropriate lever to bring expertise or scale to our operation to improve claims outcomes and member service
Manage expense process, and maintain ongoing compliance, accountability, and measurement. Ensure vendor regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management
Lead efforts to implement and train the claims staff on new technology and vendor programs
Lead training team members in maintaining schedule to move organization forward with appropriate business initiatives
Collaborate with claims leaders to enhance the employee onboarding program and coordinate with business owners to facilitate development of programs as necessary
Lead efforts to ensure quality and compliance expectations are met throughout the operation
Plans, develops, executes and monitors all Quality evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects
Coordinate staff training to address deficiencies or opportunities surfaced through quality audits
Provides guidance and support related to various review and evaluation aspects, including but not limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts
Communicates on behalf of Plymouth Rock to regulatory and governmental inquiries and maintains a central file for such documents
Qualification
Required
Bachelor's Degree OR 3 years of related homeowners experience beyond the minimum required may be substituted in lieu of a degree
Comprehensive understanding of 1st Party and/or 3rd Party Property Claims
Comprehensive knowledge and demonstrated application of project management tools and methodologies
Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues
Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies
Experience supporting projects with complex deliverables
Understanding of State specific regulations and property and casualty homeowner claims process
Excellent written and verbal communication skills
Strong organization and research skills
Detail oriented and curious
Personable and able to work effectively with a wide variety of people
Benefits
Paid time off
Free onsite gym at our Boston location
Tuition reimbursement
Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
Robust health and wellness programs
Auto and home insurance discounts
Matching donation opportunities
Annual 401(k) employer contribution
Various Paid Family leave options including Paid Parental Leave
Resources to promote professional development
Convenient locations and pre-tax commuter benefits
Company
Plymouth Rock Assurance
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1001-5000 employees
H1B Sponsorship
Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (12)
2023 (6)
2022 (7)
2021 (5)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Bill Martin
President and CEO of Home Assurance
Max Malaret
Vice President of Claims - Independent Agency Auto Group
Recent News
Plymouth Rock
2025-10-14
2025-08-13
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