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HomeServices of America · 4 weeks ago

Information Technology Field Technician

Waukegan, IL

Full-time

Onsite

Mid Level

$28.85/hr - $36.54/hr

3+ years exp

HomeServices of America is seeking an Information Technology Field Technician to perform monitoring and operational duties on technology applications and systems. The role involves technical support tasks, managing corporate desktop applications, and responding to security threats, while ensuring high-quality service and documentation.

FinanceReal EstateReal Estate Brokerage

Diversity & Inclusion

H1B Sponsor Likely

Hiring Manager

Majeda (Mj) H.

Responsibilities

Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc. (35-40%)

Provide high level support to internal teams (service desk, HomeServices IT, etc.) and develop processes for escalating appropriate issues

Follow the standard operating procedures to appropriately provide technical support to troubleshoot and resolve supported issues (network circuit outage, server down, etc.)

Install, maintain, upgrade and relocate PCs, related equipment and software and maintain inventory of computer hardware and software. May perform evaluation on other office equipment prior to calling an outside vendor

Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required

Recommend purchase and upgrade of PC equipment and software, as needed

Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues. Identify, prioritize and resolve end user technical problems and questions

Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc. (10-15%)

Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. (10-15%)

Identify and respond to security threats in the environment and assist with any remediation. (5-10%)

Create and document policies and procedures. Document and track troubleshooting steps, incident solutions and support requests. (5-10%)

Provide assistance for network, application, and/or production onsite systems. (5-10%)

Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software. (5-10%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Qualification

Desktop hardware troubleshootingActive Directory managementO365 administrationNetwork security responseProject coordinationSoftware development methodologiesAnalytical skillsPrioritization skillsMS Office proficiencyWindows operating environmentRelational database experienceA+ certificationNet+ certificationSecurity+ certificationCommunication skillsSelf-motivatedInterpersonal skillsProblem solving skills

Required

Associate's degree in business or computer science; or equivalent related work experience

3+ years related experience in a functional/technical area, including experience gathering requirements and writing specifications

Working knowledge of software development methodologies and specialized analysis, design and testing tools

Excellent oral and written communication skills

Highly effective interpersonal skills and customer relationship skills

Effective analytical and problem solving skills

Ability to prioritize and handle multiple projects concurrently

Ability to be self-directed and self-motivated

Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed

Travel may be required

Preferred

Project coordination experience strongly preferred

A+, Net+ and Security+ certifications preferred

Benefits

Medical

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Company

HomeServices of America

HomeServices is the residential real estate brokerage firm.

Founded in 1998

Minneapolis, Minnesota, USA

1001-5000 employees

http://www.homeservices.com/

H1B Sponsorship

HomeServices of America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)