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Oracle · 1 month ago

Cloud Customer Success Analyst Casino- Las Vegas

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Oracle is looking for a Cloud Customer Success Analyst for their Casino clients in Las Vegas. In this role, you will drive growth by identifying upsell opportunities, building client relationships, and ensuring successful product launches while providing operational support to enhance client experiences.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Unlock Growth Opportunities: Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients. Define, forecast, and drive the fulfillment of these opportunities to help our clients thrive

Build Lasting Relationships: Establish and nurture positive relationships with key Gaming clients at all levels within their organizations. Your ability to connect will be vital in ensuring their success

Launch Innovative Products: Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences

Create Engaging Training Resources: Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions

Assess and Address Training Needs: Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable

Operational Excellence: Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality

Expand Our Client Base: Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry

Collaborate for Success: Work closely with internal and external integration teams to activate all revenue streams and ensure they’re functioning optimally

Harness Data Insights: Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions

Become a Gaming Expert: Immerse yourself in understanding our Gaming clients’ brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies

Innovate Beyond the Norm: Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work

Adapt to Diverse Needs: Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base

Qualification

Hospitality experienceAnalytical skillsCommunication skillsMicrosoft Office proficiencyResilienceTech-savvyInterpersonal skillsDetail-orientedAdaptabilityTeam playerRelationship building