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Huntington National Bank · 7 hours ago

QA Analyst (ServiceNow) - Senior

Indianapolis, IN

Full-time

Hybrid

Mid, Senior Level

$57K/yr - $113K/yr

3+ years exp

Huntington National Bank is seeking a Senior QA Testing Analyst who will be responsible for planning, integration, test casing, scripting, and execution of all testing to ensure proper coverage and schedules. The role involves collaboration with various teams to ensure requirements are testable and managing defects throughout the project.

Asset ManagementFinanceFinancial Services

No H1B

Responsibilities

Collaborate with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable

Actively participate in the review of architectural and technical design specifications

Develop, document and maintain the test data, data validation, end to end testing flows

Conducts testing using HNB manual and/or automated test processes and reports results

May run database queries in order to supply data validation within test scripts

Updates test cases based upon approved change requests

Works with BSAs and Development teams on defect analysis and triage

Assigns defect severity and manages defects throughout the project

Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions

Creates test status reports per project guidelines

Creates test results and test summary deliverables to ensure production implementation readiness

Creates and facilitates review of the Test Strategy with the project team

Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management

Collects testing sign-off from all testing participants, including cross-impacted application teams

Ensures all aspects of testing, such as manual execution, regression, automation and performance testing, is completed

Collaborates with Project Test Lead on estimating the test efforts

Collaborates with the project team to support UAT efforts as needed

Maintains the regression test bed to meet changing requirements

Participates in off-hour production releases as needed

Supports the project’s warranty period as needed

Works under moderate supervision with some latitude for independent judgement and problem solving

Provides mentorship to junior team members as needed

Understands and follows the project lifecycle methodology consistently

Performs other duties as assigned

Qualification

ServiceNow platform knowledgeServiceNow Certified System AdministratorTesting tools proficiencyAgile-Scrum experienceData management knowledgeNegotiation skillsVerbal communication skillsWritten communication skillsProject management skills

Required

3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered

ServiceNow platform knowledge and experience; especially, in Human Resource Service Delivery, Financial Services Operations, Workplace Service Delivery, Integrated Risk Management, Governance Risk Compliance, and Legal Service Delivery

Preferred

ServiceNow Certified System Administrator (CSA) certification

Negotiation skills with the ability to influence others by information/knowledge sharing

Proficiency in using testing tools [ServiceNow Automated Testing Framework (ATF)], in addition to in depth knowledge of common testing methods, terminology and industry best practices

Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers

Ability to manage multiple testing projects in a fast-paced environment meet deadlines

Experience in an Agile-Scrum environment

Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards

Advanced knowledge of using software packages or tools for processing or displaying data