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iA · 2 hours ago

Systems Manager

Saint Johns, FL

Full-time

Onsite

Mid Level

$100K/yr - $136K/yr

3+ years exp

iA is a pharmacy fulfillment company that provides integrated capabilities to support pharmacy solutions. The Systems Manager will serve as an onsite resource, supporting daily operations, troubleshooting equipment, and acting as a liaison between the customer and iA to ensure optimal system performance.

PharmaceuticalRoboticsSoftware

No H1B

Responsibilities

Monitor system performance and collaborate with on-site staff to optimize efficiency

Troubleshoot and repair system issues, ensuring timely and effective resolution

Manage and track spare parts inventory in coordination with site maintenance staff

Provide after-hours remote support to customers as needed

Collaborate with iA’s engineering teams and subcontracted vendors to resolve system and component issues

Monitor dispenser and canister activities, identifying common issues and failure points, and communicates findings to iA’s Counting Technology team

Serve as a subject matter expert, advising customers on system performance, enhancements, and risk prevention strategies

Analyze system data to drive informed decisions and conducts periodic performance reviews with staff

Lead regular site meetings to review equipment status and overall operational performance

Request and manage parts through the proper Return Material Authorization (RMA) process as needed

Partner on software installations, updates, and patches, ensuring proper configuration and functionality at each workstation

Adhere to customer protocols and SOPs for software installations, updates, changes, and backups

Qualification

Automation experienceTroubleshooting skillsProject management experienceFANUC roboticsIndustrial automation programmingSQL proficiencyCommunication skillsAttention to detailOrganizational skillsTime management

Required

3+ years of experience in the automation industry (e.g., robotics, conveyance systems, or other related systems)

Proven ability to communicate complex issues clearly, build client confidence, and collaborate cross-functionally with professionalism and tact

Strong attention to detail and organizational skills

Basic high voltage troubleshooting skills and proficiency with tools like a multimeter

Ability to work independently and manage time effectively

Minimum of 1 year of project management experience

Availability to work either Monday – Friday, 8:00 AM - 5:00 PM or Sunday – Thursday, 1:00 PM - 10:00 PM, and participate in a rotating on-call schedule (three weeks per year for critical customer escalations)

Willingness to travel up to 12 weeks for initial onboarding and training

Valid driver's license with a clean driving record