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Accertify, Inc. · 8 hours ago

Relationship Manager

Itasca, IL

Full-time

Hybrid

Mid Level

$110K/yr - $130K/yr

3+ years exp

Accertify, Inc. is a leading digital platform assessing risk across the customer journey. The Processor Relationship Manager will own the health and stability of banking partner integrations, serving as the primary technical liaison and managing changes to ensure seamless connectivity.

Credit CardsE-CommerceFraud DetectionInternetPaymentsSecurity

No H1B

Responsibilities

Serve as the primary technical liaison for banking partners, maintaining strong relationships and clear communication channels

Monitor integration performance and proactively identify potential issues or changes in banking systems that could impact connectivity

Track and assess updates or modifications made by banking partners to their APIs, SFTP configurations, or security protocols, ensuring timely adaptation

Ensure all integrations remain compliant with regulatory and security standards (e.g., PCI DSS, GDPR)

Stay informed of banking partner roadmaps, release notes, and technical updates to anticipate integration impacts

Collaborate with internal teams to plan and implement necessary adjustments before changes affect production environments

Maintain a risk register for upcoming changes and communicate mitigation strategies to stakeholders

Conduct regular health checks on existing integrations to ensure stability and reliability

Maintain accurate technical documentation reflecting current integration specifications and any recent changes

Coordinate with Engineering and Support teams to validate updates and minimize disruption during version upgrades or patches

Provide timely updates to leadership and internal teams regarding integration status, upcoming changes, and potential risks

Act as the technical point of contact for banking partners, ensuring transparency and responsiveness

Facilitate knowledge sharing sessions to keep internal teams informed about integration changes and best practices

Qualification

API connectivitySFTP configurationsPCI DSS complianceGDPR complianceBanking partner platformsTechnical documentationStakeholder communicationNegotiation skillsProblem anticipationTeam collaboration

Required

Strong ability to track and analyze API and SFTP connectivity, performance metrics, and error logs

Knowledge of banking partner platforms, payment dispute protocols, and secure data exchange standards

Skilled in assessing technical updates from banking partners and planning proactive adjustments

Understanding of PCI DSS, GDPR, and other financial regulatory requirements

Ability to maintain accurate and up-to-date technical documentation for integrations and change tracking

Capable of identifying potential integration risks from upcoming changes and developing mitigation strategies

Experience in streamlining workflows related to monitoring and maintenance activities

Strong focus on accuracy when reviewing partner updates and integration specifications

Ability to build and maintain strong partnerships with processors and internal stakeholders

Skilled in negotiating pricing, service-level agreements (SLAs), and terms of engagement

Excellent communication skills to maintain strong partnerships with banking providers

Ability to work effectively with Engineering, Support, Onboarding, and Product teams

Anticipates issues before they occur and takes initiative to address them

Bachelor's degree in Computer Science, Information Technology, or related field or 3 to 5 years in technical integration or banking technology roles, with experience in monitoring and change management

Benefits

Medical, dental, and vision coverage for you and your family.

Paid time off, holidays, and personal days to maintain work-life balance.

We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.

Training programs, mentorship opportunities, and growth potential within the company.

Mental health resources, fitness perks, and wellness programs.

Commuter benefits, employee discounts, and company-sponsored events.