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NiCE · 3 hours ago

Senior Solution Architect

Richardson, TX

Full-time

Hybrid

Senior Level

5+ years exp

NiCE is a global company recognized for its innovation in AI and customer experience solutions. The Senior Solution Architect will design and implement advanced Conversational AI solutions while managing high-impact projects and ensuring customer satisfaction.

Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware

No H1B

Responsibilities

Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients

Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches

Partner with cross-functional teams to support business development and contribute insights to enhance product strategies

Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success

Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction

Qualification

Conversational AICognigyJavaScriptPythonBack-End DevelopmentFront-End DesignTechnical DocumentationTrainingWorkshopsCommunication SkillsProblem SolvingCollaboration