Pier Sixty-Six · 7 hours ago
VIP (Lead)Host/Hostess - Pier Top (FT)
Fort Lauderdale, FL
Full-time
Onsite
Entry Level
1+ years expPier Sixty-Six Resort is a luxury hospitality destination in Fort Lauderdale, known for its exceptional service and experiences. The VIP (Lead) Host/Hostess will provide excellent service at the resort's high-end bar, managing reservations and ensuring guest satisfaction in a dynamic environment.
Hospitality
Responsibilities
Maintain & confirm advance reservations
Monitor & Maintain Open Table reservation table assignments to ensure seamless turnover
Maintain reservation email traffic
Maintain voicemail reservation traffic
Greeting VIP guests upon arrival with warmth and professionalism. Escort them to their designated tables, ensuring their comfort and satisfaction throughout their visit
Managing reservations for VIP guests, ensuring accurate seating arrangements and accommodating special requests whenever possible
Developing and maintaining a database of VIP guests, including their preferences and special occasions
Proactively anticipating the needs of VIP guests and take appropriate actions to fulfill their requests promptly. This may include recommending menu items, arranging special accommodations, or coordinating transportation
Planning and executing special events, private parties, or VIP gatherings with meticulous attention to detail. Coordinate with kitchen staff, bartenders, and other service personnel to ensure flawless execution
Addressing any issues or concerns raised by VIP guests with empathy and urgency. Work collaboratively with other staff members to resolve problems and ensure guest satisfaction
Providing leadership and guidance to a team of hosts, servers, and other staff members. Conduct training sessions to ensure all team members are equipped with the knowledge and skills necessary to deliver exceptional service
Upholding the establishment's standards of excellence in service, cleanliness, and professionalism at all times. Conduct regular inspections and address any deviations from these standards promptly
Actively promoting menu items, special offers, and upsell opportunities to maximize revenue while enhancing the guest experience. Encourage team members to do the same through effective training and incentives
Cultivating strong relationships with VIP guests through regular communication, personalized gestures, and memorable experiences. Act as a brand ambassador for the establishment and strive to exceed guest expectations with every interaction
Managing the waitlist during peak hours, providing accurate wait time estimates and keeping guests informed of their status
Maintaining a tidy and organized hostess station, including menus, reservation books, and seating charts, to facilitate smooth operations
Upholding the resort's standards of professionalism, courtesy, and hospitality at all times while interacting with guests and colleagues
Collaborating with other departments, such as food and beverage and guest services, to enhance the overall guest experience
Adhering to proper grooming, dress and uniform standards as set forth by Resort policy
Being courteous to all guests and coworkers
Maintaining behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
Maintaining complete knowledge of all outlet offerings
Qualification
Required
Energetic, enthusiastic, and motivated individual
Must be able to speak, comprehend, read, and write English
Must have effective communication skills
Ability to implement and uphold service standards
Ability to prioritize and organize work assignments
Ability to interact with all associates and guests of the resort
Ability to work well in stressful, high-pressure situations
Must be able to stand or walk for extended periods of time
High School Diploma or GED recommended
Minimum of one year Host or related experience required
Preferred
Some College experience or Degree recommended
Benefits
Group medical, dental, vision, life, and disability benefits.
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
An employee assistance program
Paid time off/sick time
Participation in a 401(k) plan with a company match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Company
Pier Sixty-Six
One of South Florida’s most storied properties, Pier Sixty-Six has been transformed by Tavistock Development Company as the social harbor of Fort Lauderdale.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase