Customer Service Specialist jobs in United States
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PGA TOUR Superstore · 6 hours ago

Customer Service Specialist

positionRoswell, GA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

PGA TOUR Superstore is a leading specialty golf retailer and one of the fastest growing specialty retailers. They are seeking a Customer Service Specialist to join their ecommerce team, responsible for exceeding customer expectations and resolving inquiries through various communication channels.

E-CommerceGolfSportsTennis

Responsibilities

Receive inbound phone calls in a professional and courteous manner; handles or escalates appropriately
Respond to emails or place outbound calls as needed to assist with customer issues
Researching customer questions via multiple systems
Guide callers through troubleshooting, navigating the company eCommerce site or answering golf related inquiries
Collaborates with other Customer Service Specialists and communicates with other business partners
Identifies more effective and efficient processes and procedures
Special order liaison between vendor and customer

Qualification

Call Center experienceCustomer service experienceService NowSalesforceListening skillsInterpersonal skillsProblem-solving skillsAttention to detailAdapt

Required

High School Diploma or GED
Min 1 year of call center / or relevant customer service experience
Savvy at multi-tasking while using technology and simultaneously handling calls
Must be able to stand or sit for extended periods of time
Strategic problem solver who is resolution driven
Strong listening and interpersonal skills with the ability to convey compassion and care verbally or written
Knack for managing multiple priorities and variety resolving unique customer situations
Quick thinker with the ability to solve problems
Working in a fast-pace, high performing, collaborative environment
Strong attention to detail and problem-solving skills
Ability to adapt to change
Availability to work varied shifts inclusive of - evenings, weekends, and holidays

Preferred

Knowledge of the golf and tennis industry, a plus
Call Center experience, highly preferred
Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus

Company

PGA TOUR Superstore

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PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
dateFounded in 2003
location
Roswell, Georgia, USA
people-size1001-5000 employees
web-link
http://pgatoursuperstore.com

Funding

Current Stage
Late Stage
Total Funding
$9M
2011-05-09Series Unknown· $9M

Leadership Team

M
Matthew Prater
Chief Financial Officer
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