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Farmers & Merchants Bank of Long Beach · 1 month ago

Lending Records Unit Supervisor

Lakewood, CA, US

Full-time

Onsite

Mid, Senior Level, Lead/Staff

$34.50/hr - $55.50/hr

10+ years exp

Farmers & Merchants Bank of Long Beach is seeking a Lending Records Unit Supervisor who will oversee loan servicing processes and manage the Loan Servicing Unit staff. The role involves monitoring workflow, ensuring compliance with regulations, and enhancing processes related to loan servicing and data integrity.

BankingFinancial ServicesLending

Responsibilities

Supervises the Loan Servicing Unit staff, workflow and operations related to loan servicing processes including, but not limited to, loan account boarding, payment and advance processing, periodic account maintenance, portfolio management reports and loan general ledger oversight

Assists in the hiring and development of human resources to induce the best possible quality of department work output in order to meet the organizational goals and objectives

Supervises Loan Servicing Unit workflow and operations in relation to all centralized aspects of loan servicing and core loan data integrity

Monitors Loan Servicing Unit performance – developing/maintaining service level agreements, creating/reviewing metrics, maintains accuracy and processing time tracking, etc

Develops and maintains Unit Desktop Procedures

Identifies process enhancements, creating and driving action plans, implementing improvements, measuring effectiveness and continuous monitoring related to loan servicing and loan data integrity

Administers core system loan application management including but limited to support case entry and resolution, user acceptance testing and validation, parameter reviews/updates/change control, management/regulatory reporting, etc

Drives and monitors assigned projects to completion

Approves transactions for department staff within established scope of authority

Prepares assigned reports for Bank management and departments

Functions as a Unit Liaison between CAS, Lending Staff, Support Departments and Credit Administration Management

Supports Lending Staff training by communicating changes, presenting training topics, Loan Documentation procedure review, FM form review, etc

Supports and assists Credit Administration Services Manager with responding to audit requests and inquiries related to loan servicing and loan core data

Responsible for maintaining regulatory and industry knowledge related to all aspects of banking and lending, and assuring compliance with all Bank policies and procedures as well as applicable state and federal regulations

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements

Qualification

Loan Servicing ExperienceRegulatory Compliance KnowledgeMicrosoft Office ProductsJack Henry & AssociatesLaserfiche Imaging ApplicationCustomer Service SkillsTyping SkillsBasic Mathematics SkillsCritical Thinking SkillsEffective Communication