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Allbridge · 5 hours ago

Video Project Manager (Remote)

United States

Full-time

Remote

Mid Level

4+ years exp

Allbridge is the leading supplier of world class connected technology solutions for high-density properties. The Video Project Manager is responsible for assisting in the implementation of video technology products and ensuring exceptional customer service by addressing technical challenges and managing project expectations.

HospitalityRestaurants

No H1B

Responsibilities

Assist in the implementation of video technology products

Execute installation, upgrade, testing, and system configurations

Act as a credible resource to develop an ongoing rapport with clients

Oversee the functional and technical implementation and adoption of customer projects from start to finish

Deploy network, hardware, and/or software solutions

Modify scope, identify, and troubleshoot problems with implementation or efficiency

Perform data analysis to assess what types of modifications need to occur

Collaborate with key stakeholders across teams

Drive client training and adoption

Manage customer escalations

Act as trusted advisor to ensure overall client satisfaction

Document outbound/inbound activity accurately and meticulously in real time

Maintain client account details in customer relationship management (CRM) systems

Integrate Albridge’s core values into everyday habits

Accept ownership and accountability of position responsibilities

Strive to deliver innovative results for internal teams and customers

Remain flexible to travel to support various project needs on a limited basis

Other miscellaneous duties as assigned

Qualification

DirecTV systemsCATV/SMATV designHospitality TV programmingWindows Operating SystemCustomer serviceTeam collaborationProblem-solvingCommunication skills

Required

Successful completion of a bachelor's degree from an accredited university in computer science, information technology, network engineering, management, another related field preferred, or at least 4+ years of relevant sales experience in an enterprise level, customer-facing work environment

Required to have demonstrated moderate skill set and proficiency in DirecTV systems, CATV/SMATV design and implementation, and hospitality TV programming and management

Consistently demonstrates the aptitude to make pragmatic decisions to resolve problems, seek out information and data to evaluate, prioritize and formulate best solution or practice

Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness

Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project

Excellent verbal, written, and presentation communications skills in the English language

Must be authorized to work in the United States without sponsorship

Preferred

Hospitality experience in a network environment a plus

Bachelor's degree from an accredited university in computer science, information technology, network engineering, management, another related field preferred