Chargebee · 1 month ago
Social Media + Community Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $120K/yr
4+ years expChargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models. They are seeking a Social Media + Community Manager to enhance their brand voice across platforms, engage with the community, and increase brand visibility in the tech and AI sectors.
AccountingBillingE-CommerceFinancial ServicesFinTechPaymentsSaaSSubscription Service
Hiring Manager
Rachael Chiappetta
Responsibilities
Own and evolve Chargebee’s social brand voice, ensuring consistency, distinctiveness, relevance, and business impact across platforms
Develop and execute a channel-specific strategy tailored to our Ideal Customer Profile (ICP) and key personas—specifically on LinkedIn and X—while experimenting with emerging and new-to-us platforms like Substack, Reddit, Instagram, and Bluesky
Keep tabs on competitor social strategies, market conversations, and platform changes, and translate these insights into actionable improvements
Lead the creation of high-quality, visually and editorially strong content in multiple formats: written threads, memes, photo carousels, videos, and motion graphics
Build and manage a strategic social media calendar that includes product launches, evergreen content, brand narratives, executive voice amplification, and community engagement moments
Partner with internal teams (including Content, Design, Product, Product Marketing, Events) and manage lightweight image and video production or editing yourself where needed
Foster engagement and conversation within the extended Chargebee community by replying to comments, DMs, and tagged posts in a timely, brand-aligned way
Map the strongest social voices in our market and ensure Chargebee has visibility into—and is included in—the conversations they lead
Curate conversations by pulling in SMEs, elevating thought leadership, and highlighting customer voices
Tap into real in-market conversations among our ICPs and bring Chargebee into relevant organic conversations where applicable
Manage event- and content-specific social strategies, enabling production teams with ready-to-go assets and engagement playbooks
Report on key metrics monthly, using them to tell a story and shape decisions. Move beyond vanity metrics to showcase impact on awareness, perception, share of voice, and conversion
Run experiments on formats, timing, and CTA structure to improve KPIs
Own the annual lookback and strategy-forward planning
Make it easy (and fun) for employees to share Chargebee social content and enter the conversation with advocacy tools like Sprout Social and strong internal communications and enablement surrounding our social program
Create a company-wide employee social media starter kit and present it at new hire orientations and all-hands
Leverage AI and creative tools to scale efficiency in copy, scheduling, and content versioning
Participate in social communities, webinars, and industry forums to stay current and bring fresh ideas to Chargebee
Collaborate closely with SEO, Product Marketing, and Demand Gen to ensure social is plugged into broader content and campaign goals
Understand and comply with privacy and other legal requirements associated with marketing and social media
Qualification
Required
4+ (4–6 is ideal) years of experience in a social media or brand content role, ideally within a B2B SaaS, fintech, or AI environment
Deep passion for brand storytelling and social-first writing; a builder of voice and narrative, not just posts
Strong intuition for what works on different platforms (and why), with a track record of crafting tailored, engaging, impactful content
Comfort with basic visual tools (such as Canva, CapCut, Figma) and collaboration with video/design teams
Sharp strategic instincts, high creative standards, and obsession with impact (not just output)
Killer sense of urgency and real desire to be connected with the ecosystem that surrounds us and our customers
Preferred
Experience developing social strategy in-house (vs. agency-only) at a B2B SaaS, fintech, or AI firm
Past ownership of executive social amplification or employee advocacy programs
Familiarity with Sprout Social, Meltwater, Wrike, and AI-assisted marketing tools
Benefits
Uncapped Leave Policy
Annual 2-week block leave
4% 401k Match
We offer multiple medical plans designed to fit you and your family’s needs!
Company
Chargebee
Chargebee is the leading revenue growth management platform for subscription businesses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$468.17MKey Investors
Insight PartnersSteadview CapitalTiger Global Management
2022-02-01Series H· $250M
2021-04-20Series G· $125M
2020-10-06Series F· $55M
Leadership Team
KP Saravanan
Co-Founder
Rajaraman Santhanam
Co-founder
Recent News
2025-12-02
2025-11-25
2025-11-07
Company data provided by crunchbase