Paramify · 1 day ago
Client Success Manager
Lehi, UT
Full-time
Hybrid
Mid Level
3+ years expParamify is a company focused on making risk management accessible and fostering strong customer relationships. The Client Success Manager will oversee a strategic portfolio, guiding customers through their lifecycle while ensuring they derive ongoing value from the platform.
ComplianceDocument ManagementDocument PreparationSecuritySoftware
Hiring Manager
Josh Dalton
Responsibilities
Own the end-to-end customer journey for your portfolio, driving onboarding, training, success planning, and business reviews
Build deep relationships with customers, developing tailored success plans aligned to their goals and desired outcomes
Proactively identify opportunities for account growth and renewal, partnering with sales on expansion strategies and upsell motions
Deliver engaging, value-driven onboarding experiences that accelerate time-to-value and platform adoption
Act as the primary point of contact for day-to-day questions, technical issues, and support needs via email and ticketing systems
Monitor and respond to support requests promptly, escalating where needed and ensuring a smooth resolution process
Monitor customer health through product usage analytics, success metrics, and feedback loops; take action to address risks early
Conduct regular check-ins and executive business reviews to track progress and reinforce long-term value
Advocate internally for customer needs by collaborating with product, engineering, and support teams to improve the user experience
Contribute to the development of playbooks, resources, and scalable processes to enhance the client success function
Maintain accurate records of customer activity and pipeline in our CRM system (HubSpot experience a plus)
Qualification
Required
3+ years of experience in Customer Success, Account Management, GRC, or a related client-facing role at a SaaS company—preferably with compliance-driven or technical solutions
Comfortable working with security and compliance teams and bridging the gap between technical and non-technical personas
Proven track record of managing renewals and driving account growth with high client satisfaction and retention
Excellent communication and relationship-building skills, with the ability to influence senior stakeholders and navigate complex organizations
Strong problem-solving and project management abilities; highly organized and responsive
Familiarity with success planning, onboarding frameworks, and customer lifecycle methodologies
Comfortable analyzing usage data and customer feedback to inform strategy and prioritize actions
Proven ability to troubleshoot and resolve technical issues and respond to inbound support requests in a timely, helpful manner
Self-starter who thrives in a fast-paced, evolving environment with a mindset of continuous improvement
Preferred
Proficiency with support tools is a plus
Zendesk, Slack, JIRA, and CRM systems like HubSpot
Experience with compliance, cybersecurity, or GRC software is a big plus
GRC frameworks (SOC 2, ISO 27001, FedRAMP, FISMA, NIST 800-171, etc.)
Security tooling or risk programs
Benefits
Competitive salary and equity options.
100% Company-paid health, dental, and vision coverage.
Flexible work schedule and hybrid work options.
Minimum of 10 mandatory PTO days + 10 paid company holidays.
100% paid parental leave.
Professional development opportunities and ongoing learning initiatives.
Vibrant company culture with a focus on innovation, collaboration, and growth.
Company
Paramify
Paramify is a software platform that automates the creation, management, and maintenance of security compliance and risk documentation.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$12MKey Investors
Moore Strategic VenturesRevRoad
2025-12-18Series A· $12M
2022-04-12Pre Seed
Leadership Team
Kenny Scott
Co-founder & CEO
Tyler Stephens
Co-Founder, Head of Product
Recent News
2025-12-19
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-19
Company data provided by crunchbase