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Levitate · 1 day ago

Senior Specialist, Employee Relations

Raleigh, NC

Full-time

Onsite

Senior Level

5+ years exp

Levitate is on a mission to make a real impact for their customers and team. The Senior Specialist, Employee Relations will act as a trusted partner to employees and leaders, managing complex employee issues and ensuring policies are understood and applied consistently.

Artificial Intelligence (AI)Contact ManagementCRMEmail MarketingSaaS

Growth Opportunities

Responsibilities

Serve as a primary point of contact for employee relations matters, ensuring employees feel respected, heard, and supported

Conduct fair, thorough, and timely investigations into employee complaints, conflicts, and policy violations; document findings and recommend appropriate actions

Interpret and apply company policies, procedures, and guidelines to real-world situations, ensuring consistency and compliance

Partner closely with People/HR Business Partners, Legal, and business leaders to address complex ER issues, including performance management, misconduct, workplace conflict, and organizational changes

Provide coaching and guidance to managers on handling difficult conversations, performance concerns, feedback, and terminations

Proactively identify patterns, trends, and root causes in employee relations issues and recommend improvements to policies, processes, training, and manager enablement

Draft and refine employee communications, documentation, and talking points related to ER topics, policy updates, and change initiatives

Maintain accurate, organized, and confidential employee relations records and case logs

Escalate high-risk issues appropriately, exercising strong judgment and excellent 'managing up' with senior and executive leadership, especially the VP of Talent and executive team

Support and reinforce a culture that is inclusive, respectful, and aligned with our company values—while holding people accountable to agreed-upon standards

Qualification

Employee Relations experienceHR best practicesComplex ER investigationsEmployment laws/regulationsCoaching managersAI practices in ERBachelor's degreeProfessional certifications

Required

5–7+ years of progressive HR/Employee Relations experience, preferably including time in a high-growth or startup environment

Bachelor's degree in Human Resources, Business, Psychology, or related field; or equivalent experience

Demonstrated experience leading complex ER investigations from intake through resolution

Solid understanding of HR best practices and relevant employment laws/regulations (e.g., U.S. federal and state frameworks)

Experience coaching managers and leaders at multiple levels, including executives

Proven implementation of AI practices in Employee Relations

Ability to work 100% on-site at our Raleigh, NC office, Monday through Friday. This is not a hybrid or remote role

Preferred

Professional certifications like PHR/SPHR, SHRM-CP/SHRM-SCP are a plus but not required

Benefits

Daily catered lunches from locally-owned restaurants and diverse snack offerings

Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships

Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff

Flexible PTO to facilitate strong work-life balance

Paid parental leave that provides employees with support and flexibility as they grow their families

Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more

Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events