Cultural Care Au Pair · 6 hours ago
UX Designer
Boston, MA
Full-time
Hybrid
Mid Level
$80K/yr - $130K/yr
3+ years expCultural Care Au Pair is seeking a creative and customer-focused UX Designer to shape the digital experiences that connect au pairs and host families around the world. This role will be instrumental in designing intuitive, engaging interfaces across web and mobile platforms, while collaborating closely with cross-functional teams to ensure designs meet business goals.
Health Care
Responsibilities
Lead end-to-end design projects from discovery through delivery, grounding every decision in user research and customer insights
Conduct user research, including interviews, usability testing, and surveys, to uncover pain points and opportunities across the customer journey
Develop user personas, journey maps, and service blueprints that bring our customers to life for cross-functional partners
Create wireframes, prototypes, and high-fidelity designs in Figma for web and our two customer-facing mobile applications
Design intuitive, accessible interfaces that work seamlessly across desktop and mobile experiences
Iterate rapidly based on user feedback, analytics, and stakeholder input
Leverage analytics platforms and customer feedback to identify usability issues and validate design hypotheses
Define and track success metrics for design initiatives, using data to inform continuous improvement
Synthesize quantitative and qualitative insights to guide design strategy and prioritization
Partner closely with Product Management and our global Engineering team to ensure designs are feasible, scalable, and aligned with business goals
Facilitate design critiques and workshops with stakeholders to build alignment and gather diverse perspectives
Prepare clear, detailed design specifications and assets for engineering handoffs, ensuring seamless implementation
Work within Agile workflows, participating in sprint planning, standups, and retrospectives
Thrive in situations where problems are undefined, and solutions are unclear, proactively defining scope and identifying the right questions to ask
Balance competing priorities and constraints while maintaining focus on customer needs
Qualification
Required
3-5 years' experience in B2C digital products or American consumer-facing applications
Demonstrable UX&UI design skills with a strong portfolio showcasing both mobile & web designs and platforms
Experience with Figma for designs, prototyping, and design system management
Experience with JIRA, Asana or similar project management tools in Agile environments
Demonstrated experience conducting user research, usability testing, and synthesizing findings into actionable insights
Familiarity with analytics tools (Google Analytics, Mixpanel, or similar) to inform design decisions
Proven ability to collaborate with engineering teams, including creating detailed specifications and managing design handoffs
Strong communication and presentation skills, with the ability to articulate design rationale to diverse stakeholders
Comfortable working in ambiguous, rapidly evolving environments where you'll need to define problems as much as solve them
Customer-first mindset with empathy for user needs and business constraints
Preferred
Experience designing matching, marketplace, or two-sided platform products
Experience designing internal mobile applications in Salesforce
Background in designing for international or multicultural audiences
Experience with A/B testing and experimentation methodologies
Benefits
Paid domestic & international travel opportunities are expected up to 4 times, annually. Travel would be for collaboration with team members in other EF offices, attending global meetings, and field visits for UX research purposes.
Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
Company
Cultural Care Au Pair
Cultural Care Au Pair is a cultural exchange program offering families a unique childcare alternative.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Misho Marencia Ngobeni
Partner and community coordinator
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