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BRIDGETON · 1 month ago

Watt Executive Meetings Manager

Rahway, NJ, USA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $67K/yr

2+ years exp

BRIDGETON is seeking an Executive Meetings Manager to oversee event planning and execution at the Watt Hotel. The role involves managing client relationships, coordinating with various hotel departments, and ensuring customer satisfaction for events.

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Responsibilities

Executes written sales agreement for moderately sized and moderately complex events

Maximizes revenues and controls expenses through effective negotiation of services and accurate forecasting

Initiates verbal and written communication (group resume, weekly pick up, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process

Maintains liaison between the customer and their representatives and the hotel by directing each department within the hotel as to their specific role in the pre-planning and execution of the on-site convention

Analyzes customers' service and product needs and financial issues of in-house groups; and within parameters authorizes on behalf of the General Manager appropriate resolution of customers' concerns while maintaining profitability

Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution

Negotiates service agreements with companies and organizations affiliated with group business that will be utilizing the event space

Create group resumes and communicate client needs to all departments of the hotel

Ensure all information is recorded in Sales tracking program, attend weekly Sale meetings, generate reports, communicate with DOS & Sales VP

Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space when needed. Coordinate efforts with the F&B Director

Must be able to walk, kneel, stand for extended periods of time, reach, bend, sit, and carry up to 20lbs without any assistance

Perform other duties as assigned

Represents the hotel to customers in the role of executing negotiated group sales agreements within the event space including but not limited to room blocks, food, and beverage, exhibits and associated products and services – collaboration with the sales department as needed to close business

Manage and maintain client account files and contracts in Sales system(s)

Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs

Provides support to remote sales team specifically, Area Corporate Sales Manager and Regional Senior Sales Manager, VP

Facilitates and organizes planning and on-site execution of large events

Participates in internal and external meetings as determined by the Corporate Director of Sales & Marketing (i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts etc.)

Flexibility to respond to a range of different work situations

Participates in internal and external training and industry events, (i.e., Customer Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute etc.)

Ability to complete a contract in compliance with all checklists, standards, and hotel policies

Ensure hotel staff follows through on all requests

Qualification

Hotel Sales ExperienceCatering & Meetings ExperienceHospitality KnowledgeCommunication SkillsTime ManagementNegotiation SkillsAnalytical SkillsMultitaskingComputer ProficiencyInterpersonal SkillsSelf-Motivation

Required

Interpersonal skills to provide overall guest satisfaction

Excellent communication skills- both verbal and written

The ability to analyze, multitask, prioritize

Must have knowledge in all areas of banquet and event etiquette, guest relations and service standards

Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation

Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances

Knowledge of hospitality

Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines

Proficient in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program)

Prior Hotel Experience in a sales role with a proven record of accomplishment to close a sale is required

Min. 2 years in a Hotel Sales role required