QTS Data Centers · 7 hours ago
Manager, Enterprise IT – OSC
Suwanee, GA
Contract
Onsite
Mid, Senior LevelQTS Data Centers is a company focused on providing exceptional IT support services. The Manager, Enterprise IT – OSC will lead a team of engineers to ensure seamless resolution of IT issues and promote a high-performing support environment.
Cloud ComputingCloud InfrastructureData CenterWeb Hosting
No H1B
U.S. Citizen Only
Responsibilities
Manage and mentor a team of OSC Enterprise IT support engineers, including hiring, training, coaching, and performance evaluations
Define and implement processes to deliver world-class Tier-1 end-user support across global locations
Promote an automation-first approach for IT operations and provide opportunities for engineers to adopt automation tools
Develop and enforce best practices, standards, and procedures for Tier-1 desktop support in compliance with organizational policies
Oversee ticket management in the ITSM system, ensuring timely resolution and proper escalation to Tier-2 support
Act as the primary point of contact for Tier-1 escalations related to Enterprise IT, Business Systems Support (BSS), and ServiceNow
Collaborate with Information Security to maintain secure configurations and enforce security policies
Partner with stakeholders to create clear IT policies and identify process improvements to enhance efficiency and user satisfaction
Assign and monitor tasks for adherence to processes and timely completion
Manage projects, track milestones, and provide regular executive-level updates on departmental initiatives
Oversee vendor relationships and manage capital and operational budgets
Ensure integration of Enterprise IT functions with automation, DevOps, and M365 cloud models
Qualification
Required
Knowledge of LAN/WAN networking and architecture, including centrally managed wifi installations
Automation experience in provisioning workstations
Integrate Enterprise IT functions with an automation first/devops/M3655 cloud model
Strong knowledge of Windows desktop enterprise versions, update cycles, patch management, and deployment
Strong knowledge of Active Directory concepts, best practices, and management
Familiarity with bastion/jump host configuration, management, and deployment
Comprehension of Microsoft enterprise licensing options and policies
Experience architecting technology solutions
Experience in conducting risk management and analysis
Ability to communicate with executives
Experience leading and managing multiple enterprise-wide projects
US Citizenship for this position is required by law due to federal customer contracts
Preferred
Experience working with ServiceNow
Experience with powershell
Experience with virtual server infrastructure using VMware
Comprehension of Microsoft enterprise licensing options and policies
Experience deploying & supporting virtual conference clients (preferably WebEx)
General understanding of networking, firewalls, and server/VM technologies
Experience working in Microsoft 365 and Azure environments
Experience working in a multi-tenant or managed service provider environment
Experience working in a data-center environment or organization
Experience working with and presenting at the executive level
Azure certifications
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Other company benefits
Company
QTS Data Centers
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.74BKey Investors
General Atlantic
2025-08-13Debt Financing· $1.65B
2021-06-07Acquired
2020-09-23Post Ipo Debt· $500M
Leadership Team
Brent Bensten
CTO
J
Jon Greaves
Executive Vice President - Quality Special Operations
Recent News
2025-12-15
2025-11-08
2025-10-28
Company data provided by crunchbase